Senior Complaints Manager, Financial Services (Victoria)

Senior Complaints Manager, Financial Services (Victoria)

21 Sep
|
SMC Executive
|
Victoria

21 Sep

SMC Executive

Victoria

Job Description

SMC Executive in Melbourne invites applications for an experienced Complaints Manager within our Investment Platforms division. You will lead a team, ensure compliant handling of complaints, and drive improvements across channels to deliver exceptional service and defensible outcomes.

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Reporting to the Senior Manager Complaints, you will oversee progression, coaching, and governance for RG 271 compliance while collaborating with operations, product, risk and legal to resolve barriers promptly.

📌 Senior Complaints Manager, Financial Services (Victoria)
🏢 SMC Executive
📍 Victoria

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