Expression of Interest - Customer Service Manager / Front of House Leader | Cairns (New Club Opening) Join the Cartel! At Fitness Cartel Health Clubs, we’re more than a gym — we’re an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-valuable setting that motivates, challenges, and inspires.

We’re bringing Fitness Cartel to Cairns — and while we’re not actively recruiting for this role just yet, we’re building a talent pool of robust customer service leaders ready to step in when we launch.

About The Opportunity (When Roles Open) In this role, you’ll lead the front-of-house experience , ensuring every member interaction is positive, professional and memorable.

You’ll oversee the reception team, drive service standards and KPIs, and play a key role in creating a welcoming, high-energy club workplace.

What You’ll Be Doing
Leading and supporting the reception team to deliver exceptional service
Managing member enquiries, accounts and customer interactions




Driving customer service KPIs and retention outcomes
Overseeing daily front-of-house operations including reception, café and retail
Supporting team training, onboarding and ongoing development
Maintaining a clean, organised and welcoming club environment

Who We’re Looking For
A natural leader who can inspire and develop a team
Experience in customer service and KPI-driven environments
Strong problem-solving and organisational skills
Passion for delivering exceptional member experiences
Qualified, reliable and proactive
Comfortable using systems and managing multiple priorities

Why Fitness Cartel? We’re more than just gyms — we’re a rapidly growing fitness brand creating real career pathways and leadership opportunities. Joining our talent pool now means you’ll be first in line when we begin recruiting for our Cairns club.

Keen to Join the Cartel? Click APPLY to register your interest for future prospects.

We’ll be in touch as soon as recruitment officially begins.

📌 Expression Of Interest Front Of House Team Leader Cairns
🏢 Fitness Cartel Australia u0026 New Zealand
📍 Cairns