Customer Service Team Leader

Wollongong, NSW

Full time | Office-based, five days per week

$87,000–$93,000 + superannuation The opportunity

Talent Locker is partnering with an established Wollongong organisation to recruit experienced Customer Service Team Leaders.

This is an entirely office-based position leading a team of up to 10 customer service professionals within a busy, high-volume contact centre environment.

You will provide explicit, consistent leadership while coaching your team, managing performance and maintaining high standards of customer service. We are looking for someone approachable and supportive, but also confident setting expectations and addressing difficult issues when required.

Key responsibilities
Lead, coach and develop a customer service team
Manage individual and team performance against service targets
Conduct regular coaching, feedback and performance conversations
Maintain transparent standards of behaviour, presentation and attendance
Support employees through operational and organisational change
Monitor workloads, service levels and customer outcomes
Handle escalated or sensitive customer matters
Identify opportunities to improve processes and team performance




Build a positive culture based on accountability and consistent service
Collaborate with other leaders and internal stakeholders

About you

You will ideally bring
At least three years’ experience leading a customer service or contact centre team
Experience working in a high-volume telephone-based environment
Strong coaching and people-development capability
Demonstrated performance-management experience
Confidence conducting difficult conversations professionally
A calm, fair and consistent leadership style
Experience leading teams through change
Strong communication, judgement and problem-solving skills
The ability and willingness to work from the Wollongong office five days per week The offer
Permanent, full-time employment
Salary of $87,000–$93,000 plus superannuation
Manage a team of up to 10 employees
Established and supportive working environment
Opportunity to influence team culture and service performance
Office-based position in Wollongong

Apply To apply, submit your résumé through LinkedIn or contact Mark Harrison at Talent Locker for a confidential discussion.

All applications will be treated confidentially.

📌 Customer Service Team Leader Wollongong (Australia)
🏢 Talent Locker
📍 Australia