Are you passionate about delivering exceptional customer experiences? Join a supportive and customer-focused team where you'll play an important role in helping customers with their everyday banking needs.

As a Contact Centre Specialist, you'll be the first point of contact for customers, assisting with a range of enquiries and providing solutions that make their banking experience simple and seamless. Full training is provided, making this a fantastic opportunity to build a rewarding career in financial services.

Why Join?
Hybrid working with versatile work-from-home options
Comprehensive paid training and ongoing development
Supportive leadership and dedicated learning programs
Clear career progression opportunities
Be part of an organisation committed to its people, customers and community
Collaborative and inclusive team culture

Key Responsibilities
Deliver outstanding service across inbound customer enquiries
Assist with everyday banking and digital banking support




Guide customers through online and mobile banking platforms
Troubleshoot issues and identify effective solutions
Recommend relevant products and services based on customer needs
Meet performance and service quality objectives

About You
Experience in customer service, retail, hospitality, contact centres, or similar customer-facing settings
Strong verbal and written communication skills
A proactive and solutions-focused mindset
Comfortable using technology and learning new systems
Ability to build rapport and deliver empathetic customer support
FSR Tier 2 Accreditation is advantageous, but support can be provided to obtain it

If you're customer-focused, enjoy helping people, and want to build a long-term career in a supportive workplace, we'd love to hear from you. Apply today.

📌 Customer Service Officer Contact Centre Sydney
🏢 Hays Recruitment
📍 Sydney