Make a meaningful difference for people seeking therapy, using expert communication to build trust, recommend the right support and confidently guide clients through to booking their initial appointment.

Thrive in a dynamic, fast-paced environment, combining empathy with efficiency to help a high volume of people access the right support.

Be rewarded for consistently delivering high-quality outcomes for clients, with monthly performance bonuses and weekend shift bonuses.

Join an authentic and high-performing team where everyone works hard, helps each other grow, and celebrates success together.

- Make a meaningful difference for people seeking therapy, using expert communication to build trust, recommend the right support and confidently guide clients through to booking their initial appointment.

- Thrive in a dynamic, fast-paced environment, combining empathy with efficiency to help a high volume of people access the right support.

- Be rewarded for consistently delivering high-quality outcomes for clients, with monthly performance bonuses and weekend shift bonuses.

- Join an authentic and high-performing team where everyone works hard, helps each other grow, and celebrates success together.

A positive impact where it matters.

We're a values-driven group of professionals with a culture of excellence, driven by a passion for making a real difference in the lives of people brave enough to seek help.

Every day, people take the big step of calling us while navigating a broad range of challenges and circumstances. This initial contact is a crucial part of the help-seeking process, and our intake team understands the significance of this moment. The intake team is the lifeblood of our organisation, setting the tone for every client's experience with our service.

Your primary responsibility will be speaking with people from a broad range of backgrounds and circumstances who are seeking mental health support. You'll recommend a suitable therapeutic fit and empower clients to book an initial appointment with a quality assured therapist from our network of private practices. You can learn more about our service by visiting www.lifesupportscounselling.com.au.

As an intake consultant, a meaningful impact looks like:

- Building trust quickly with clients over the phone and via email





- Simplifying complex information to make the process clear and achievable

- Tailoring your approach and recommendations so each client feels confident making the best decision for their individual needs

- Applying problem-solving skills and directive communication to navigate personal and practical barriers that might prevent clients from accessing therapeutic support

- Using warm, energetic and engaging communication to motivate clients to take action

- Identifying efficiencies and optimising your workflow to support as many people as possible while maintaining a high standard of care

- Completing administrative tasks accurately and efficiently to ensure the experience of attending a first counselling appointment is as seamless as possible

Are you the right fit? (Key Selection Criteria)

Our intake call centre office is based in Balwyn, Melbourne and this is an office-based only role.

The intake team work across a flexible 7-day rotating roster. All team members are required to be available to work evening shifts (until 8:00pm) and weekend shifts (9:00am–5:30pm), sharing these shifts across the team. We are looking for team members who can work at least 2 shifts a week.

As a successful Intake Consultant, you:

- Are a confident, energetic communicator who builds trust, overcomes barriers and motivates clients to take the next step towards accessing support

- Are driven by excellence, with a track record of meeting and exceeding performance standards

- Thrive working autonomously in a fast-paced, highly principled and growth-oriented team

- Think on your feet and confidently troubleshoot problems

- Embrace receiving, giving and acting on constructive feedback to continually improve, both personally and as part of a team

- Have high emotional intelligence, with the ability to care for clients while managing your own energy, mindset and wellbeing

- Are confident using digital tools,



CRMs and software in a fast-paced environment

- Are highly organised, with strong multitasking skills and attention to detail when managing competing demands in a high-volume environment

No qualifications in the field of mental health are necessary, as we do not conduct clinical intake interviews or provide any therapeutic intervention. Success in the role requires the highest standards of client care, emotional intelligence and communication expertise. We are passionate about cutting through the confusion of navigating the mental health industry, so we are looking for sharp, clear, energetic and engaging communicators who care about making an impact to join our team! All other training is provided in the role.

When considering if this role is the right fit for you, please note that a desire to help others is essential and commendable, but it is only part of what creates successful outcomes for help-seeking. This is a fast-paced role where sharp communication, strong problem-solving skills, resilience to rejection and the ability to be self-reflective are key to success.

What makes Life Supports Counselling unique?

- Intake Consultants are highly esteemed and valued within the business, with a role that requires a specific skill set and has a huge positive impact when done well.

- Attractive uncapped performance incentives are paid in addition to the $33 hourly base rate, with average earnings of around $45.50–$53/hour including commissions, plus weekend shift bonuses.

- We're a small team invested in each other's success. You’ll be working with values-driven people who genuinely care about achieving our mission together, in a agile and ethical work environment. We are proud of our collegial culture.

- The intake team positively impacts the lives of our community every day. You’ll play an important role in helping people access quality mental health support, while also supporting the growth of the private practices within our network of highly regarded therapists.

- Comprehensive 1-on-1 training is provided, along with ongoing support and coaching from peers and leadership, with everyone in the business valuing your unique contribution and being invested in facilitating your growth.

- Our office is dog-friendly!

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📌 Intake Consultant (Mental Health) (Melbourne)
🏢 Life Supports Counselling Service
📍 Melbourne