Prepare accurate, professional customer quotations and proposals for the sales team, including following up outstanding quotes and enquiries.
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Manage incoming customer enquiries by phone and email, providing prompt assistance and directing sales opportunities to the appropriate account manager.
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Maintain accurate CRM records, including customer contacts, opportunities, sales pipeline information, follow-up activities and notes.
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Support the sales team with pricing, product information, customer documentation, price lists and sales reports.
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Process customer orders and surgical instrument repair jobs, coordinating with the workshop, suppliers and dispatch team to ensure commitments and delivery timeframes are met.
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Liaise with hospitals, operating theatre staff and other healthcare customers to provide responsive and skilled customer service.
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Assist with marketing activities including email campaigns, website updates, social media content, promotional materials and event coordination.
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Monitor open enquiries, quotes and opportunities to ensure appropriate follow-up and nothing is missed.
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Assist with general sales and office administration, including calendars, travel arrangements, supplier orders and document preparation.
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Work closely with the sales team and directors to improve processes, maintain accurate information and help the wider team operate efficiently.
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About you
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High attention to detail
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Strong organisation
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Accurate handling of pricing and product information
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Ability to manage multiple priorities in a fast-moving sales environment
📌 Sales Support Coordinator - Quotes, CRM & Marketing Support (Tamworth)
🏢 Jensen Instument Technologies
📍 Tamworth
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