Job Description

Mantello Motor Group – we are one of Victoria's oldest family-owned dealership groups, with 50 years of experience selling and servicing vehicles!

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We have an exciting opportunity for a Automotive Cadet Service Advisor to join our award-winning Service Centre in Fawkner.

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This is a fantastic entry-level opportunity for someone looking to start and develop their career in the automotive industry. Previous Service Advisor experience is not required, as ongoing training and support will be provided.

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We are looking for an energetic, enthusiastic and customer-focused individual who is eager to learn, develop new skills and build a long-term career within the automotive industry.

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About the role:

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Reporting to the Service Manager and working alongside our experienced Service team, you will learn all aspects of the Service Advisor role, including:

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- Providing outstanding customer service and acting as a key link between our customers and workshop
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- Greeting customers and assisting with their vehicle servicing requirements
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- Operating service drive way – checking in vehicles
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- Learning how to inform and consult with customers regarding vehicle servicing, repairs and maintenance
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- Keeping customers updated throughout the servicing process
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- Assisting with customer enquiries and providing information on our products and services
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- Liaising with technicians and workshop control regarding vehicle progress and status
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- Developing an understanding of dealership systems, processes, policies and procedures
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- Building genuine relationships with customers and understanding their individual needs
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- Working closely with the wider Service team to ensure a smooth and positive customer experience
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About you:

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We are looking for someone who:

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- Has a genuine interest in developing a career within the automotive industry
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- Has robust communication and interpersonal skills
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- Is confident, friendly and enjoys working with customers
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- Is organised and willing to learn
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- Has good time management skills and the ability to prioritise tasks
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- Is reliable, motivated and committed to developing within the role
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- Is comfortable using computers and learning new systems
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- Works well as part of a team
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- Previous customer service, retail or hospitality experience would be advantageous, but is not essential
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- No previous automotive or Service Advisor experience is required
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What we offer:

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The successful candidate will:

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- Receive comprehensive on-the-job training and ongoing support
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- Learn from an experienced automotive Service team
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- Have ongoing training and development opportunities
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- Gain valuable experience within an award-winning dealership
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- Have genuine opportunities for career progression within Mantello Motor Group
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- Work with a supportive team across a growing, family-owned dealership group
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All new employees will be required to undergo a Police Check.

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Mantello Motor Group offers excellent opportunities for career development across our Kia, Hyundai, Chery, Omoda Jaecoo, Suzuki, LDV, Mahindra and Nissan franchises.

📌 Automotive Cadet Service Advisor (Victoria)
🏢 Mantello Motor Group
📍 Victoria