TW Logistics is a leading provider of supply chain and logistics services, committed to delivering exceptional service, operational excellence, and customer satisfaction. We partner with industry-leading brands, including BMW, to ensure the efficient movement of goods and the prompt resolution of customer and dealer enquiries.

We are currently seeking a proactive and detail-oriented Claims Administrator to join our team. This is an excellent chance for someone with experience in logistics, customer service, or supply chain operations who enjoys problem-solving, stakeholder communication, and making informed decisions.

As a Claims Administrator, you will be responsible for managing claims submitted by BMW dealers relating to freight, delivery, and product discrepancies. You will investigate claims, coordinate with internal teams and transport providers, assess supporting evidence, and communicate outcomes in a professional and timely manner.

Key Responsibilities

- Review and process claims submitted by BMW dealers.
- Assess claim validity based on evidence, supporting documentation, and company guidelines.
- Coordinate investigations with warehouse teams across two warehouses.
- Gather and review photographs, reports, delivery documentation, and other supporting evidence.
- Monitor and manage data entry activities in accordance with company procedures.




- Prepare and process credit notes for approved claims.
- Communicate claim outcomes clearly and professionally to dealers and relevant stakeholders.
- Maintain accurate records of claims, investigations, decisions, and resolutions.
- Update internal systems with relevant claim information and investigation findings.
- Ensure to update the Airfreight and Sear freight register.
- Identify recurring issues and trends and elevate them to management for corrective action.
- Work collaboratively with warehouse, transport, customer service, and operational teams to achieve timely resolutions.

To be successful in this role, you will have:

- Previous experience in logistics, warehousing, transport, supply chain, claims administration, or customer service.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy.
- The ability to manage multiple priorities and meet deadlines.
- Strong organisational and time-management skills.
- Experience using SAP would be highly regarded and considered an advantage.

If you are a motivated professional who enjoys investigating issues, engaging with stakeholders, and delivering excellent customer service, we would love to hear from you.

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📌 Claims Administrator (City of Monash)
🏢 Truck and Wheel Australia
📍 City of Monash