Job Description

Melbourne | Full-time | Early-stage AI company | Equity x Variable

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We're partnering with a quick-growing AI company that's already working with some of the world's biggest technology businesses and is now entering a major phase of enterprise growth.

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They're looking for a high-calibre Strategy & Operations Lead to become a key operator across their biggest customer engagements.

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You'll sit directly between the founders, enterprise customers, Product and Engineering. You'll take complex technology engagements from "we've signed the deal" through to a successful deployment, working with senior executives and technical teams to make things happen.

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As you see patterns across customers, you'll help build the operating model that allows the company to scale. The rituals, tooling, reporting, playbooks and processes that turn a handful of successful deployments into a world-class enterprise delivery function.

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What you'll be doing:

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- Lead high-profile enterprise technology engagements from scoping through to deployment and measurable outcomes.
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- Work directly with senior executives, buyers, Product and Engineering teams.
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- Own the customer experience and make sure engagements actually move.
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- Build engagement plans, executive updates, presentations and reporting.
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- Manage multiple strategic customer workstreams at once.
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- Navigate technical dependencies, risks and competing priorities.
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- Turn ambiguous problems into clear plans and action.
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- Identify patterns across engagements and build better ways of working.
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- Develop the playbook, tooling and operating rhythms for the company's growing delivery function.
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- Feed customer insights directly into Product and company strategy.
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- Work closely with the founders on some of the company's most important customers and operational challenges.
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- Help build the team and ultimately grow into a senior delivery leadership role.
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We're looking for someone who:

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- Has roughly 5 to 9 years' experience in technology consulting, strategy & operations, technology transformation, technical programme management, technical product or a similar environment.
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- Has led real technology engagements or implementations.
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- Has experience working directly with enterprise customers and senior executives.
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- Is exceptionally smart, structured and detail-oriented.
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- Can influence senior stakeholders without relying on formal authority.
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- Can move comfortably between the strategic conversation and the detail needed to get something shipped.
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- Is technically credible enough to work closely with engineers and understand modern technology environments.
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- Thinks commercially and cares about measurable customer outcomes.
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- Uses AI in their day-to-day work and is excited about where the technology is heading.
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- Is still hungry and wants to build something rather than inherit an established process.
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You might come from:

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- Management or technology consulting
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- Strategy & Operations
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- Digital or technology transformation
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- Technical Programme Management
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- Technical Product Management
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- Solutions Architecture with strong consulting and customer exposure
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Your job title matters less than the evidence that you've led complex technology engagements, worked with customers and executives, delivered implementations and built things that didn't have a playbook.

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Why this role?

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- Meaningful early-stage equity participation
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- Direct access to the founders and influence over company strategy
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- Opportunity to build a function from the ground up
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- Work with major global enterprise customers
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📌 Strategy & Operations Lead | Enterprise AI (Victoria)
🏢 Preacta
📍 Victoria