Job Description

Customer Service Advisor - Critical Incident Desk

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City FM Australia (City)provide world leading Facilities Management, Engineering and Energy solutions which ensure safe,successfuland sustainable outcomes, on time and on budgetfor our partners.

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The Opportunity:

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Reporting to the Critical Incident Desk Supervisor,thisPermanent Part-timeopportunityoffers an enthusiastic, motivated and customer centric,individualanopportunity to join a fast paced,drivenand diverse team. This willtake your career to the nextlevel. ThisshiftcoversSaturday and Sunday from 1.30pm to 9.30pm

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Why you want to work for our team:

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- Working within a custom designed modern building with free on- site secure parking
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- Work 2 days from home per week!
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- Supportive,funand encouraging team earning above award wage
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- Career progression making use of our extensive learning and development program.
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- Discounts Hub with exclusive discounts across major Australian retailers
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Your key responsibilities will include:

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- Effectively manage a high volume of both inbound/outbound calls.
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- Resolve, manage and escape incidents logged by our customers.
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- Reporting to all Managers as required on all incidents and ensuring the correct processes are followed.
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- Ensure a swift and efficient service whilst adhering to agreed service levels and KPI's.
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- Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.
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You willbe requiredto/ have:

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- Experience working on a helpdesk/call centre– Preferred.
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- Ability to remain calm under pressure; whilst demonstrating diligence and ability to multitask.
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- Exceptional customer service focus with a strong attention to detail
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- Excellent communication skills, both written and verbal.
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- Attend 2 weeks on site paid training
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If you would like the chance to be part of a growing Australian Facilities Management business, we would love to hear from you.

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City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professionaldevelopment for all our Team Members.

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City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

📌 Customer Service Advisor - Critical Incident Desk (Yallourn)
🏢 City Facilities Management
📍 Yallourn