Job Description

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Medical Edge Australia is one of the fastest-growing providers of out-of-hospital care, delivering first aid, event medical, and patient transport services across Australia. We’re a high-performing, close-knit team that thrives in a fast-paced environment and is committed to delivering exceptional care every time.

About the position n

We’re looking for a proactive and highly organised Operations Support Officer to help keep our operations running seamlessly.

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This is a fast-paced, hands-on role where no two days are the same. You’ll play a key part in coordinating people, logistics, and resources, working closely with internal teams, field staff, clients, and stakeholders to support critical service delivery across events, healthcare, and transport operations.

Key Responsibilities n

Provide day-to-day operational and administrative support across services

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Develop and manage workforce rosters to ensure full operational coverage

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Allocate staff, vehicles, and equipment to meet dynamic service needs

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Process and review timesheets in line with awards and compliance requirements

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Respond to real-time operational changes, including shift gaps and resourcing issues

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Coordinate logistics including equipment, stock control, and depot readiness

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Support planning and delivery of event medical services, including on-site assistance

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Maintain accurate records, reporting, and documentation

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Build robust relationships with staff, clients, and external stakeholders

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Identify and implement process improvements to enhance operational efficiency

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Post induction and probation you will be rostered to assist with the National Duty Manager phone line

About You n

You’re a proactive, adaptable professional who thrives under pressure and enjoys variety in your work.

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You bring:

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Experience in operations, administration, logistics, or rostering

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Strong organisational skills and attention to detail

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Ability to manage competing priorities in a fast-paced environment

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Excellent communication and stakeholder engagement skills

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Confidence working independently and as part of a team

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Strong systems skills and ability to quickly learn new tools

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Bonus points for experience in healthcare, emergency services, or event operations.

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Ideally a minimum Certificate III in Business (or equivalent) is preferred for this role.

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Applicants holding qualifications in emergency care or experience in the sector will be at an advantage.

Why Join Us? n

Be part of a growing organisation making a real impact

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Work in a dynamic, team-focused environment

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Gain exposure across operations, logistics, and event services

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Real opportunities for career growth and development

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The role is full-time and based out of our Revesby office. Remuneration will be an hourly rate + super.

Additional Information n

Full-time role with some weekend and after-hours requirements

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Mix of office-based and hands-on operational work

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Office based in Revesby NSW

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Company mobile phone and laptop provided

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Pre-employment checks (Police Check, Working with Children Check) required

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📌 Operations Support Officer (New South Wales)
🏢 Medical Edge Australia
📍 New South Wales