Job Description

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

n

We have a permanent full-time employment opportunity, working standard business hours, Monday to Friday. No rotating rosters, no weekends and no early starts or late evening finishes.

n

What you'll be doing

n

n
- Answer incoming calls and manage service booking requests
n
- Accurately process bookings in our job management system (SalesForce)
n
- Manage customer enquiries relating to bookings, warranties, and product issues
n
- Provide updates to customers on their booking status
n
- Escalate customer complaints to the appropriate department for resolution
n

n

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

n

We have a permanent full-time employment opportunity, working standard business hours, Monday to Friday. No rotating rosters, no weekends and no early starts or late evening finishes.

n

What you'll be doing

n

n
- Answer incoming calls and manage service booking requests
n
- Accurately process bookings in our job management system (SalesForce)
n
- Manage customer enquiries relating to bookings, warranties, and product issues
n
- Provide updates to customers on their booking status
n
- Escalate customer complaints to the appropriate department for resolution
n

n

Essential skills and experience

n

n




- Strong customer focus and the ability to remain calm in a fast-paced environment
n
- Excellent verbal communication skills
n
- Patience and understanding from a customer's viewpoint
n
- A positive attitude with a solid work ethic and a proactive mindset
n
- Contact centre or other relevant customer service background
n

n

Who are we looking for?

n

n
- Individuals looking to work close to home in the Braeside area
n
- Available to work full time hours Monday to Friday
n
- Suited to individuals who enjoy being on the phone and interacting with customers
n
- Applicants with strong customer service experience e.g. contact centre, retail or hospitality industry
n
- Those who are passionate about providing superior levels of customer service and who take pleasure in helping others
n

n

What's on offer?

n

n
- Rinnai will support your efforts to achieve excellence
n
- We offer a collaborative and supportive team environment
n
- Generous staff discounts on our full product range
n
- Reliable, full-time role with a respected and well-known organisation
n
- New modern workspace equipped with an onsite gym, electric standup desks, natural lighting, an onsite micro-market for healthy lunch options
n
- Health and wellbeing programs including EAP services
n
- Hybrid work arrangements, working 1 day a week from home
n

n

If you are looking for a fast paced customer service position, have an excellent telephone manner and can communicate effectively with customers, then we would love to hear from you.

📌 Service Support Officer - Inbound (Victoria)
🏢 Rinnai
📍 Victoria