Job Description

Business Support Officer | Purchasing and Procurement | Government

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An exciting prospect exists for a Business Support Officer to join a large Victorian Government organisation. Working within a collaborative team environment, you will provide support to internal stakeholders across business systems, purchasing processes and operational activities, helping ensure a positive user experience and efficient service delivery.

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Melbourne CBD | Purchasing Experience | Procurement Experience | 3 Months Minimum

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An exciting opportunity exists for a Business Support Officer to join a large Victorian Government organisation. Working within a collaborative team environment, you will provide support to internal stakeholders across business systems, purchasing processes and operational activities, helping ensure a positive user experience and efficient service delivery.

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Key Responsibilities

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- Provide first level support to a broad internal customer base.
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- Manage and resolve simple to complex requests through a service management platform.
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- Investigate and troubleshoot system and process related queries.
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- Support purchasing and procurement activities and related administrative processes.
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- Develop and maintain user guides, procedures and process documentation.
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- Assist with training, knowledge sharing and continuous improvement initiatives.
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- Collaborate with internal stakeholders to deliver effective business support services.
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About You

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To be successful in this role, you will bring:

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- Experience supporting purchasing, procurement, finance or business-related processes.
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- Exposure to Oracle Cloud or similar enterprise systems.
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- Strong written and verbal communication skills.
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- Experience creating process documentation, procedures, user guides or training materials.
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- Exposure to ticketing, service desk or request management environments.
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- Strong problem-solving skills and a customer-focused approach.
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- The ability to manage competing priorities in a fast-paced environment.
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Benefits

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- Melbourne CBD location.
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- Hybrid working arrangements.
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- Supportive and collaborative team culture.
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- Opportunity to contribute to process improvement and service excellence.
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- Strong learning and development opportunities.
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📌 Business Support Officer | Purchasing and Procurement | Government (Victoria)
🏢 People2People
📍 Victoria