Job Description

Help strengthen volunteering and community connections across Boroondara

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The City of Boroondara is seeking an enthusiastic and community-minded Member Engagement Officer to join our Community Development team.

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This is an exciting opportunity to build relationships with volunteer-involving organisations, support community engagement initiatives, and help deliver services that strengthen and grow volunteering across Boroondara.

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Working within the Boroondara Volunteer Resource Centre (BVRC), you will play a key role in supporting member organisations, coordinating engagement activities, delivering communications, and contributing to events that connect volunteers with valuable opportunities within our community.

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About us

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At Boroondara, we are committed to creating a healthy, connected and sustainable community.

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We place our customers at the centre of everything we do and are guided by our values:

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Innovate | Integrity | Respect | Own It | Collaborate | Customer

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About the role

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Reporting to the Volunteer Support and Development Lead, you will:

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- Build and maintain strong relationships with BVRC member organisations and volunteer-involving organisations.
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- Drive participation in BVRC programs, events and capacity-building opportunities.
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- Support member retention and engagement initiatives.
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- Coordinate and deliver Member Network Meetings and other engagement activities.
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- Develop and distribute member communications, including e-bulletins and social media content.
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- Maintain accurate membership and insurance records within BVRC systems.
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Support delivery of key events including:

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- Skilled Volunteer Meet
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- Community pop-up activities
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Respond to enquiries from members and the wider community in line with Council's Customer Promise.

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Contribute to service planning and continuous improvement initiatives.

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About you

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You are a relationship-focused professional who enjoys engaging with diverse stakeholders and making a positive impact in the community.

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You will bring:

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- A commitment to delivering exceptional customer service.
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- Experience working with community-based organisations, volunteer programs or community development initiatives.
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- Strong relationship-building and stakeholder engagement skills.
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- Excellent written and verbal communication skills.
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- The ability to manage competing priorities and work independently.
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- Confidence using databases, online systems, Microsoft Office and social media platforms.
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- An understanding of volunteering and community development principles and practices.
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- Work in a role that makes a genuine difference to the community.
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- Be part of a supportive and team-oriented Community Development team.
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- Help strengthen local volunteering and community participation.
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- Enjoy meaningful work with opportunities to contribute to high-profile volunteer and community events.
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- Join an organisation that values innovation, collaboration and customer service.
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Employment Requirements

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The successful applicant will be required to provide:

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- A current National Police Check.
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- A current Employee Working with Children Check.
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The City of Boroondara is a Child Safe organisation and is committed to the safety, wellbeing and inclusion of all children and young people.

📌 Member Engagement Officer (Victoria)
🏢 City of Boroondara
📍 Victoria