Novated Lease In-Life Services Administrator

Inside Edge Novated Leasing – South Melbourne VIC

At Inside Edge, we're not just experts in novated leasing. We're passionate about helping Australians drive smarter, save money, and transition to a more sustainable future through electric vehicles. We've built our reputation on outstanding service, technical expertise and a genuine commitment to doing what's right for our customers.

We are looking for an enthusiastic and customer-focused In-Life Administrator to join our National Operations Team on a 12 month contract with the possibility to go permeant.

If you enjoy helping people, solving problems, working in a collaborative environment and being part of a business that's committed to continuous improvement and innovation, we'd love to hear from you.

At Inside Edge, we're not just experts in novated leasing. We're passionate about helping Australians drive smarter, save money, and transition to a more sustainable future through electric vehicles. We've built our reputation on outstanding service, technical expertise and a genuine commitment to doing what's right for our customers.

We are looking for an enthusiastic and customer-focused In-Life Administrator to join our National Operations Team on a 12 month contract with the possibility to go permeant.

If you enjoy helping people, solving problems, working in a collaborative setting and being part of a business that's committed to continuous improvement and innovation, we'd love to hear from you.

What's in it for you?

At Inside Edge, we know our people are our greatest asset. That's why we invest in creating an environment where you can grow, contribute and enjoy coming to work.

You'll enjoy:

- Competitive salary package
- Salary packaging benefits
- Hybrid working arrangements after probation
- Paid parental leave




- A supportive team that genuinely values respect, collaboration and innovation
- Opportunities to grow your skills and build a long-term career
- Being part of a business that is helping shape the future of transport through the adoption of electric vehicles
- A workplace where your ideas are welcomed and continuous improvement is encouraged

About the Role

As an In-Life Administrator, you'll play a vital role in supporting customers and employers after their novated lease has commenced. You'll help ensure every customer experience is smooth, efficient and positive, while working closely with colleagues across the business to deliver exceptional service.

What You'll Be Doing

Your responsibilities will include:

- Processing fuel card requests, including ordering and delivery coordination
- Managing inbox and responding to customer enquiries
- Updating vehicle registration information
- Performing account reconciliations and data maintenance

- Delivering exceptional customer service while managing inbound and outbound calls
- Working collaboratively with internal teams to ensure seamless customer outcomes

About You

We're looking for someone who is organised, proactive and enjoys building positive relationships.

You’ll thrive in this role if you:

- Have previous administration or customer service experience, ideally within leasing, salary packaging, leasing or financial services
- Are confident communicating with customers by phone and email
- Can manage multiple priorities while maintaining a high level of accuracy
- Have strong attention to detail and excellent organisational skills
- Embrace accountability and take pride in delivering great outcomes
- Enjoy working as part of a supportive and collaborative team
- Bring curiosity, initiative and a willingness to learn and improve

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📌 Novated Lease In-Life Services Administrator (Melbourne)
🏢 Inside Edge Novated Leasing
📍 Melbourne