Casual opportunities with genuine pathways to permanent employment
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Join Trident Services Australia and become part of the security team at one of Townsville's leading shopping centres. We're seeking professional, customer-focused Security Officers who take pride in creating a safe, welcoming environment while delivering exceptional service to shoppers, retailers, and centre management.
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About the Role
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As a Trident Security Officer, you'll be responsible for maintaining a visible security presence, responding to incidents, and ensuring the safety of everyone on site. This is a fast-paced retail environment where strong communication, sound judgement, and a proactive approach are essential.
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Key Responsibilities
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- Deliver exceptional customer service and front-line support
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- Maintain a strong and professional security presence throughout the centre
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- Identify and respond proactively to potential safety and security risks
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- Respond to medical, security, and emergency incidents in line with site procedures
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- Complete accurate incident reports and daily documentation
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- Apply conflict resolution and de-escalation techniques effectively
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- Liaise professionally with retailers, centre management, and emergency services
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About You
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- Current QLD Security Licence with Crowd Control function
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- Valid First Aid and CPR certificates
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- Excellent written and verbal communication skills
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- A customer-first attitude and professional presentation
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- Availability to work a rotating 24/7 roster
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- Previous experience in retail or other regulated environments is desirable
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Why Join Trident?
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- Genuine opportunities to progress into permanent employment
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- Full uniform provided
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- Ongoing training and professional development
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- Supportive team workplace with long-term career opportunities
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- Work for a national leader in retail and aviation security
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Trident Services Australia delivers integrated security and cleaning services across shopping centres, airports, and commercial facilities nationwide. We are committed to creating inclusive workplaces and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and members of the LGBTIQ+ community.