Job Description

POSITION TITLE: School Fee Support Officer

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RESPONSIBLE TO: Director of Business and Operations

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EMPLOYMENT: Fixed-term (3 months) Part-time (5 hours per day, 3 days per week. Specific working days are negotiable)

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ABOUT THE ROLE

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The School Fee Support Officer is responsible for debtor management and collections, supports the accounts' receivable function when required, and contributes to process improvement initiatives.

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KEY RESPONSIBILITIES

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- Manage and monitor debtor balances for families
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- Follow up outstanding fees and overdue payments in a timely and professional manner
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- Negotiate and establish payment plans with families, and monitor ongoing compliance with agreed arrangements
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- Identify and support families experiencing financial hardship, referring to appropriate assistance options or escalating to the Finance Manager where required
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- Respond to fee-related enquiries and resolve billing queries or disputes promptly and courteously
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- Work closely with the Accountant to assist with the preparation of fee statements
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- Provide receipting support as required
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- Maintain accurate records of collection activity, payment arrangements and correspondence
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- Prepare regular reporting on debtor status, aged balances and collection outcomes for the Finance Manager
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- Assist with the implementation of process improvement initiatives within the Accounts Receivable function
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- Provide occasional backup support for the wider accounts receivable function
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Other duties as required by the Headmaster or their delegate.

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KNOWLEDGE, SKILLS AND EXPERIENCE

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- Demonstrated experience in collections and accounts receivable, ideally within an education environment
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- Sound understanding of debtor management practices
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- Proficiency in Microsoft Word and Excel
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- Excellent written and verbal communication skills, with the ability to negotiate effectively
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- Robust administrative skills with high attention to detail
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- Ability to maintain a high level of confidentiality
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- Demonstrated ability to manage competing priorities and meet deadlines
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- Must maintain (or be willing to obtain) and provide the School with the evidence of a current Working with Children Check
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- Must maintain and provide the School with the evidence of current First Aid and CPR qualifications (teachers)
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- Adhere to all school policies, procedures, and codes of conduct
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- Follow instructions from the Headmaster or their delegate in a timely and professional manner
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QUALIFICATIONS

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- A degree or certification in Finance or Economics would be well regarded
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📌 School Fee Support Officer (Part-time) (New South Wales)
🏢 Sydney Grammar School
📍 New South Wales