Job Description

Established in 2015, we are a growing energycompany currently servicing New South Wales, Victoria, Queensland, South Australia and Tasmania. We are a 100% Australian based workforce and provide energy that reflects the real cost of doing business whilst providing our customers confidence and peace of mind that we care about them.

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Due to recent growth in our business, 1st Energy is now seeking an experienced collection and credit professionalto assist in the success of this critical function of our business.

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We are looking for a proactive credit professional who will thrive in a growing retailer environment where there is a real opportunity to accelerate your growth opportunities. If this sounds like you apply now as we are looking to fill this role immediately.

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Responsibilities will include:

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- Inbound and outbound collection calls across our residential and small business customer base whilst adhering to 1st Energy's collection procedures and policy guidelines
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- Manage ad-hoc collectioncampaigns as directed by the Credit Manager
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- Review and process account disconnections for non-payment
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- Negotiate appropriate resolutions and follow through across account re-connections
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- Manage escalated customercalls within policy guidelines
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- Manage on-boarding of our customers into the 1st Energyhardship program
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- Establish and maintain cross functional relationships across the business to improve customer satisfaction.
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- Be a proactive team member,



not afraid to recommend process and policy solutions that willimprove the financial performance of the overall credit function
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To be successful:

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- A sound knowledge of receivables/credit, within the energy retail sector is preferred
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- A sound knowledge of relevant energy retail codes is essential- including but not limited to the Victorian Energy Retail Code, National Energy Retail Rules, Debt collection guideline for collectors & creditors and ThePrivacy Act1988 (Privacy Act)
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- Strong communication, negotiation and conflict resolution skills
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- Exceptional customer service skills within a credit / collections environment is required
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- Solid written, listening and communication skills
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- Ability to add value to the overall performance of the team and its processes
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- Applicants with prior systems experience across Orion or Engage will be highly regarded
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What makes 1st Energy a great fit for you?

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You'll be part of a fast-growing team that provides a quality customer experience. Our team has years of experience in the retail energy industry, here in Australia and internationally and have now come together to build a better energy partner for the Australian people. If you like working with a generous, supportive, high-performing team, 1st Energy is where you want to be!

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In addition, we offer:

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- Competitive remuneration
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- Great CBD location
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- A cooperative work environment
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- Accelerated career development - as well as unlimited growth potential.
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📌 Credit and Collections Consultant (Victoria)
🏢 1st Energy
📍 Victoria