Job Description

We're growing our After Sales Care team.

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You'll be part of our existing team, supporting customers after their purchase, managing enquiries, warranty claims and product concerns through to resolution.

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You'll work closely with customers, suppliers and internal teams to provide practical solutions and a positive customer experience.

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Role located in Wangaratta.

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About you

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Available to start within the next 2 weeks.

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Have a can do attitude, nothing is too difficult.

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Friendly, confident and customer focused.

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Strong communicator with valuable phone and email skills.

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Organised and able to manage multiple cases.

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A practical and confident problem solver.

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Calm and professional under pressure.

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Comfortable dealing with difficult customer situations.

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Reliable and accountable.

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Strong attention to detail.

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Confident using computers and internal systems.

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Able to work independently and as part of a team.

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The opportunity to work for Australia's fastest growing furniture brand

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Ongoing personal and professional development

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Above award wages

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About us

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We are Australia's fastest growing furniture brand.

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Headquartered in Wangaratta, Victoria, with the capacity to deliver furniture to your door, nationwide with a 2-week guarantee. Established in 1969 and we are still today, a 100% Australian family-owned business.

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We still retain our original retail showroom in the heart of Wangaratta.

📌 After Sales Warranty Specialist (Wangaratta)
🏢 McPhail's
📍 Wangaratta