Job Description

Case Manager (OOHC)

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Lumiere Foundation Ltd | Newcastle, NSW

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AUD $92,286.48 - AUD $105,570.40 / Annum | Full-Time | On-Site

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Empower young lives as an OOHC Case Manager — lead care teams, ensure safety, and create brighter futures with Lumiere Foundation.

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Ready to lead with purpose and precision? If you are an experienced Case Manager who is passionate about empowering children and young people in out-of-home care, we'd love to hear from you.

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Why Join Lumiere Foundation?

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Lumiere Foundation is a registered Australian charity committed to supporting people facing some of life's toughest challenges. We work across eight key areas: at-risk youth, family violence, disability, ageing, homelessness, mental health, substance use, and housing insecurity.

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We support the broader community care sector—including the disability sector and out-of-home care—by providing the skilled workforce behind essential services. Whether working directly with individuals or contributing behind the scenes, every team member plays a role in delivering consistent, personalised, and high-quality care.

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As part of the Lumiere Foundation, your work helps people live with dignity, safety, and purpose—creating brighter futures, one day at a time.

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About Our Partner – Interactive Community Care (ICCare)

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Interactive Community Care (ICCare) was established in 2010 as a specialist provider in the Community Services Sector and has proudly supported people across NSW for more than a decade.

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As a multidisciplinary community care organisation, ICCare delivers out-of-home care, crisis support, and disability services across the Hunter, Central Coast, Sydney, Mid-North Coast, and Western NSW regions.



ICCare is committed to meeting the complex care needs of children, adolescents, and adults.

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About The Role

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As an OOHC Case Manager you will support children and young people, as well as their team of Youth Workers, while they are in the care of Interactive Community Care (ICCare) in a residential care setting. Your experience and expertise will help children and young people in OOHC achieve their goals.

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In This Role, You Will

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- Participate in the assessment and intake of children and young people.
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- Work with the Department of Communities and Justice, and other organisations, to create a care environment that is appropriate for each child and young person.
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- Conduct weekly home visits with children and young people, ensuring they are experiencing a high standard of care in their environment.
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- Manage incidents within the requisite timeframes, escalating matters as required.
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- Lead, manage and support Youth Workers to ensure they are completing their duties to the highest level.
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- Plan objectives with Youth Workers and discuss progress in Team Meetings and Supervision sessions.
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- Participate in a rotating On Call roster.
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What You'll Bring

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- Tertiary Qualification (Cert 4 or above) in Community Services, Social Sciences, Psychology or a related field.
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- Relevant Out-of-Home Care industry experience.
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- An understanding of the Child Safe Standards and ability to apply these in your everyday work.
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- Proficiency in report writing and analysis.
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- A positive attitude and eagerness to work together to overcome challenges.
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- An understanding of Aboriginal and Torres Strait Islander Placement Principles is preferred but not essential.
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- Previous training and understanding of Therapeutic Crisis Intervention is preferred but not essential.
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- Experience with a CMS system (such as MYP, Shiftcare, Lumary or Valuable Human) is advantageous.
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Essential Requirements

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- Full Australian working rights
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- Current National Police Check
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- Current First Aid Certificate
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- NSW Working With Children Check (WWCC)
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- NDIS Worker Screening Check
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- Unrestricted NSW Driver Licence
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- Access to a reliable, insured, and roadworthy vehicle
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What We Offer

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- Competitive salary – SCHADS Level 4 – 5 AUD $92,286.48 - AUD $105,570.40 / Annum base annual salary plus super annuation, plus additional income from on-call shifts, plus optional salary packaging.
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- Increase your take-home pay with salary packaging of up to $15,900 pre-tax each year.
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- Save on lifestyle expenses using up to $2,650 pre-tax for meals, entertainment, and holiday accommodation.
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- Free confidential counselling for you and your family via our Employee Assistance Program.
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- Purpose-driven work, make a direct impact on the lives of children and young people.
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- Supportive team with opportunities to grow your skills and leadership.
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Lumiere Foundation is committed to creating a diverse, inclusive, and safe workplace where everyone is treated with dignity and respect.

📌 Case Manager - Newcastle (New South Wales)
🏢 Lumiere Foundation
📍 New South Wales