Job Description

Care Manager/Care Partner - Support at Home

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Sensible Care is a respected provider of Support at Home (formerly Home Care Packages) services. Guided by strong values, we deliver individualised, holistic, and ethical care across Australia. We're growing - and we're looking for people who share our commitment to making a genuine difference in the lives of older Australians.

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We're looking for a warm, organised, and people-focused Care Partner to join our Greensborough team. In this role, you'll be the primary point of contact for a portfolio of clients receiving Support at Home services - helping them live safely and independently in their own homes by coordinating person-centred care that reflects their goals, preferences, and values.

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To be successful in this role, what matters most is your ability to connect with people, stay across the detail, and work collaboratively within a supportive team. If you're experienced in community care or looking to step into a care management role, we'll support your development every step of the way.

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The Opportunity

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What You'll Do

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- Welcome new clients through a thorough onboarding process - conducting assessments, gathering documentation, and ensuring they feel informed and supported from day one.
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- Develop person-centred care plans in genuine partnership with clients, their families, and representatives, ensuring plans reflect individual goals, risks, and cultural needs.
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- Monitor and review care plans on an ongoing basis, adjusting services as needs evolve and escalating clinical concerns to our nursing and allied health team.
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- Manage client budgets within the Support at Home framework, ensuring spending aligns with approved guidelines and maximises available hours and services.
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- Conduct regular client touchpoints, collecting feedback and building trusted relationships over time.
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- Coordinate care transitions between services - including hospital, respite, Transition Care Program, and ongoing Support at Home - ensuring continuity and clear communication.
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- Act as the first point of contact for clients, families, GPs, allied health professionals, and external providers, providing prompt and solutions-focused communication.
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- Maintain accurate and timely documentation in our care management system, supporting audit readiness and data-driven decision-making.
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- Contribute to quality improvement initiatives, reflective practice, and team discussions aimed at lifting the standard of care we deliver.
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- Stay informed about the Aged Care Act 2024, the Strengthened Quality Standards, and Support at Home program requirements.
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What You Bring

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- Experience in community care, aged care, disability support, or a related human services field (preferred but not essential - we value attitude and potential).
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- A strong understanding of consumer-directed care principles and person-centred approaches.
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- Cultural competence and a genuine respect for diverse communities, identities, and life experiences.
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- Excellent organisational and time management skills with the ability to work autonomously.
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- Strong interpersonal skills and the ability to build trusting relationships with clients, families, and colleagues.
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- Comfort with technology - including care management software, digital tools, and standard office applications.
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- Knowledge of aged care regulations and the Support at Home program (advantageous).
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- National Police Check (or willingness to obtain).
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- Full work rights in Australia.
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What We Offer

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- Market-competitive salary based on your experience, with clear pathways for growth within a rapidly expanding organisation.
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- Company car available (or paid kilometres) plus a laptop and mobile phone.
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- A modern, welcoming office in Greensborough with a genuinely supportive and friendly team.
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- Meaningful career development - we invest in our people through training, coaching, and professional development opportunities.
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- A diverse and inclusive workplace culture where your voice matters.
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- The chance to do work that makes a real difference in people's lives every day.
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Location

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This role is based at our Greensborough office.

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Join Sensible Care and help us deliver compassionate, respectful care to diverse communities across Australia.

📌 Care Manager/Care Partner - Support at Home (Victoria)
🏢 Sensible Care
📍 Victoria