Job Description

Enterprise AI Engagement Lead Melbourne | Full time | $160k–$220k + equity
n We're partnering with a high-growth, venture-backed AI company building technology that helps enterprise software businesses improve user onboarding, activation and adoption.

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They've already secured a number of significant enterprise customers and have strong demand in the market. The next challenge is scaling what happens after the deal is signed, taking a customer from an initial engagement through to a successful deployment, proving the value and ultimately expanding the relationship.

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This is a rare opportunity for an experienced Strategy & Operations, Consulting, Product or Technical Delivery professional to help build this function from the ground up.

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Working directly with the founders and engineering team, you'll take ownership of customer engagements across Product, Engineering and Customer Success, bringing structure to ambiguous problems and turning them into successful deployments and measurable outcomes.

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What You'll Be Doing:

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- Own enterprise engagements end-to-end, from initial scoping through to deployment and measurable outcomes.
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- Work directly with customer Product, Engineering, Customer Success and executive stakeholders.
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- Understand the customer's objectives, workflows and challenges and translate these into a clear engagement and deployment plan.
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- Coordinate multiple technical and business workstreams, managing dependencies, risks and timelines.
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- Work closely with engineers to understand integrations, APIs, SDKs and technical requirements.
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- Define and track success criteria across areas such as activation, adoption, efficiency and ROI.
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- Build customer-facing engagement plans, presentations, business cases and executive updates.
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Enterprise AI Engagement Lead Melbourne | Full-time | $160k–$220k + equity
n We're partnering with a high-growth, venture-backed AI company building technology that helps enterprise software businesses improve user onboarding, activation and adoption.

n





They've already secured a number of significant enterprise customers and have strong demand in the market. The next challenge is scaling what happens after the deal is signed, taking a customer from an initial engagement through to a successful deployment, proving the value and ultimately expanding the relationship.

n

This is a rare opportunity for an experienced Strategy & Operations, Consulting, Product or Technical Delivery professional to help build this function from the ground up.

n

Working directly with the founders and engineering team, you'll take ownership of customer engagements across Product, Engineering and Customer Success, bringing structure to ambiguous problems and turning them into successful deployments and measurable outcomes.

n

What You'll Be Doing:

n

n
- Own enterprise engagements end-to-end, from initial scoping through to deployment and measurable outcomes.
n
- Work directly with customer Product, Engineering, Customer Success and executive stakeholders.
n
- Understand the customer's objectives, workflows and challenges and translate these into a explicit engagement and deployment plan.
n
- Coordinate multiple technical and business workstreams, managing dependencies, risks and timelines.
n
- Work closely with engineers to understand integrations, APIs, SDKs and technical requirements.
n
- Define and track success criteria across areas such as activation, adoption, efficiency and ROI.
n
- Build customer-facing engagement plans, presentations, business cases and executive updates.
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Experience Across:

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- Strategy & Operations or management consulting
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- Enterprise technology or SaaS environments
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- Technical Programme / Program Management
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- Technical Product Management
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- Enterprise implementation or delivery
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- Solutions Consulting / Solutions Engineering
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- AI, digital transformation or technology consulting
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- Complex, multi‐stakeholder customer engagements
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- Working across Product, Engineering and commercial/business teams
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- Building structured approaches to ambiguous problems
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- Executive presentations, business cases and customer‐facing workshops
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- Translating technology or transformation initiatives into measurable business outcomes
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Ideally Someone Who:

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- Is highly analytical and can break down complex, ambiguous problems quickly.
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- Brings structure without needing an established process to follow.
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- Is comfortable moving between strategy, customer conversations and hands‐on delivery.
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- Can hold their own with engineers without needing to be an engineer themselves.
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- Communicates confidently with Product Managers, technical teams and senior executives.
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- Is commercially minded and understands that successful delivery needs to lead to measurable customer value.
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- Is comfortable managing multiple stakeholders across an organisation, rather than relying on a single customer champion.
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- Takes ownership rather than waiting for someone else to solve the problem.
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- Enjoys building things from scratch and improving the way a business operates.
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- Has the curiosity and adaptability to work in a rapidly evolving AI environment.
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What's On Offer:

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- $160k–$220k base salary depending on experience.
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- Meaningful variable component linked to deployment outcomes and account expansion.
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- Early‐stage equity.
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- Direct access to founders and the engineering team.
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- Significant influence over the company's customer delivery model and product.
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- Opportunity to build a new function from the ground up.
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- Work with major enterprise customers across a rapidly evolving AI category.
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- Melbourne‐based, in‐person environment with travel to customers
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📌 AI Engagement Lead (Victoria)
🏢 Preacta Recruitment
📍 Victoria