To organise appointments, maintain records and perform medical & other tasks in order to ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to our patients.
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Key responsibilities
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Open and close clinic as per set procedure
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Greet patients and other callers at the practice in a courteous and effective manner
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Answer the telephone promptly and courteously
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Make appointments for patients following set procedures
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Issue patients invoices/receipts and bulk bill as required
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Enter and update patient registrations and patient notes in computer
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Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
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Deal with emergencies when necessary, following set procedures
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About you
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Basic knowledge of MS Word and Excel
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Experience in customer service
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Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs
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Excellent interpersonal and communication skills
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Be always well-presented, friendly, courteous and obliging
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Undertake all duties in a diligent manner, with honesty and integrity
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Maintain absolute confidentiality regarding patient and practice information
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Have a vigilant attitude to accuracy, being prepared to double check as necessary
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Work cooperatively and independently
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Demonstrate ability to prioritise and organise, with attention to detail
📌 Part Time Medical Receptionist - General Practice (Victoria)
🏢 Livingstone Street Clinic
📍 Victoria
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