Job Description

Service Centre Manager – Lead a High‐Performing Team at Our Busy Lambton Centre

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Lead a high‐performing team.

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Why You'll Love This Role

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You'll be the heartbeat of a high‐volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day. You'll also be supported by an experienced Network Area Manager and a leadership team committed to your growth.

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What You'll Be Doing

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- Leading, coaching and inspiring your team
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- Delivering exceptional customer service
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- Managing key relationships with customers, insurers and suppliers
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- Overseeing daily and weekly scheduling in a rapid‐moving environment
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- Monitoring performance, KPIs and budgets
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- Driving safety, quality and continuous improvement
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- Building a positive, high‐performance culture
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About You

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You're a people‐first leader with energy, initiative and a genuine passion for customer experience. You thrive in a busy, hands‐on environment and know how to influence, motivate and build strong teams.

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You'll bring:

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- Experience as a people leader, with strengths in coaching and performance management
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- Strong communication and stakeholder management skills
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- Confidence using systems and analysing operational data
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- A collaborative, engaging leadership style
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- Commitment to operational excellence and business growth
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- Automotive industry experience (highly regarded but not essential)
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What's In It For You

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- Supportive senior leadership team
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- Ongoing learning, development and career progression
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- Incentive program based on performance
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- Employee discounts across O'Brien® and partner brands
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- Laptop, phone and uniform provided
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- Recognition and reward programs
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- Community service and volunteering leave
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Ready to Lead With Us?

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If you're passionate about people, customer experience and operational success, we'd love to hear from you.

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Must have full Australian working rights.

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If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.

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At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.

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O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.

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Founded in February 1924 by Frank G. O'Brien on Allen Street, Waterloo, O'Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‐being. Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company. Today, O'Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year.

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Our expertise extends beyond vehicles – since 1924, O'Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer.

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In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents.

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At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.

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Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

📌 Service Centre Manager (New South Wales)
🏢 O'Brien Glass Industries
📍 New South Wales