Job Description

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- Sales interaction with internal/post sale customers.
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- Processing quotes and orders.
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- Handling and resolving customer complaints.
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- Obtaining and evaluating all relevant information to handle enquiries and complaints.
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- Developing and building customer relationships.
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- Maintaining back orders.
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- Processing applications for warranty/faulty/customer's property and credits, ensuring replacements are sent out in a timely manner.
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- Coordinating and maintaining records of repairs with manufacturing and outside contractors.
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- Generate ad hoc reports as needed
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- Follow up internal/external customer enquiries and respond within the company expectations.
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- Manipulating and understand Excel reports.
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- Keep records of customer interactions and transactions, record details of action taken.
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- Adherence to regulatory procedures in order to maintain ISO compliance.
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- Work in conjunction with the warehouse team, sales team and other internal stakeholders.
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- Administration back up as required;
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- Other tasks or projects as required by the Customer Service Supervisor or Operations Manager.
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Your Mission

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- Sales interaction with internal/post sale customers.
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- Processing quotes and orders.
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- Handling and resolving customer complaints.
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- Obtaining and evaluating all relevant information to handle enquiries and complaints.
n
- Developing and building customer relationships.
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- Maintaining back orders.
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- Maintaining databases.
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- Processing applications for warranty/faulty/customer's property and credits, ensuring replacements are sent out in a timely manner.
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- Coordinating and maintaining records of repairs with manufacturing and outside contractors.
n
- Generate ad hoc reports as needed
n
- Follow up internal/external customer enquiries and respond within the company expectations.
n
- Manipulating and understand Excel reports.
n
- Keep records of customer interactions and transactions, record details of action taken.
n
- Adherence to regulatory procedures in order to maintain ISO compliance.
n
- Work in conjunction with the warehouse team, sales team and other internal stakeholders.
n
- Administration back up as required;
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- Other tasks or projects as required by the Customer Service Supervisor or Operations Manager.
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Your Talents

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- Previous experience in customer service essential.
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- Works in a calm and logical way to solve issues.
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- Excellent phone manner.
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- Intermediate Word, Outlook and Access skills.
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- Intermediate to advanced Excel skills, with the ability to do VLOOKUP's and Marcos.
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- Database management systems experience.
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- A medical background or experience with a medical company is desirable, however not essential.
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- SAP experience is highly regarded.
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Your Benefits

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- Leave Perks (Annual Leave, Sick Leave, Parental Leave, etc.)
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- Birthday Benefits
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- Transport Allowance (if applicable to role)
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- Onsite Parking
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- Accessibility to Public Transport
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- Flexible Work Arrangements
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- Wellness Programs and Activities
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- Professional Development Opportunities
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- Global Exposure & Business Travel Opportunities (if applicable to role)
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- All other statutory benefits
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📌 Customer Service Representative (m/f/d) (New South Wales)
🏢 KARL STORZ
📍 New South Wales