Position Details

Lead the next chapter of customer experience transformation across APAC. At Lineage, we're creating something different. Over the past two years, we've started the journey to transform traditional site-based customer service functions into a modern, integrated Customer Care model to support operations across Australia and is expanding throughout Asia Pacific. We've launched a program to centralise customer service, order management, customer enquiries, onboarding, invoicing support and key customer-facing processes into a consolidated model supported by Salesforce Service Cloud, measurable customer outcomes and a growing Centre of Excellence. Now we're looking for a visionary leader to take the function to its next stage of evolution. As our Regional Manager,



Customer Care - Asia Pacific, you'll support and inspire a regional network spanning Australia, Recent Zealand, Singapore, Sri Lanka and Vietnam, shaping the future operating model, technology roadmap, organisational capability and customer experience strategy across a team of approximately 80-100 employees. This is a rare opportunity to inherit a customer care function to continue to deliver meaningful transformation and help define what best-in-class customer care looks like across one of the world's largest temperature-controlled logistics networks.

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📌 Regional Manager, Customer Service APAC (Melbourne)
🏢 Lineage Logistics
📍 Melbourne