AFCA is seeking a senior, legally qualified Ombudsman to join its team and make fair, timely decisions for consumers within Australia's external dispute resolution framework. The role requires a solid track record at senior executive level in consumer resolution and leadership across adjudicators and case workers.
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You will decide on standard and complex complaints under AFCA's rules, and influence industry standards while coaching others.
📌 Senior Ombudsman for Consumer Dispute Resolution (Victoria)
🏢 AFCA
📍 Victoria
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