Job Description

Family Doctor is one of Australia's largest doctor-owned primary healthcare groups, with 110 medical centres. We are seeking an experienced operations leader to take ownership of our Occupational Health service and turn our national clinical footprint into a coordinated, scalable and commercially successful offering for employers.

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This is not a maintenance role, and it is not a purely administrative or account-management position. You will have the mandate to establish the operating model, activate practices, improve existing services, onboard corporate clients and build the systems required to support substantial national growth.

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The opportunity:

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Family Doctor already provides Occupational Health services across parts of its national group. The opportunity now is to bring these capabilities together, eliminate fragmented processes and create a consistent national service covering areas such as:

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- Pre-employment medical assessments
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- Drug and alcohol screening
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- Workplace vaccinations
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- Health surveillance
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- Fitness-for-work and injury-related assessments
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- Employer-funded medical services
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- Other occupational and workplace health programs
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Reporting directly to the Executive Team and working across operations, clinical teams, business development, finance and technology, you will be accountable for both operational delivery and measurable growth.

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What you will do

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- Take operational ownership of Occupational Health across the Family Doctor group
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- Assess existing services, clients, workflows, pricing, capacity and clinical capability
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- Develop and implement a consistent national operating model
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- Identify and activate suitable practices across our group
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- Build efficient end-to-end workflows covering bookings, clinical delivery, reporting,



invoicing and follow-up
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- Lead the operational onboarding of new employer and corporate clients
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- Coordinate multi-site and national client implementations
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- Improve appointment access, turnaround times, service reliability and client experience
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- Monitor revenue, margins, billing integrity and service profitability
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- Identify missed charges, inefficient processes and opportunities to expand existing accounts
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- Establish service standards, performance dashboards and clear accountability
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- Work with our internal technology team to automate booking, forms, workflow, reporting and administration
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- Ensure privacy, consent, clinical governance and employer-reporting requirements are properly embedded
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Your success will be visible and measurable. It will include:

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- More Family Doctor practices actively delivering Occupational Health services
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- Increased appointment capacity and geographic coverage
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- Growth in completed assessments, employer clients and revenue
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- Faster, more reliable client implementation
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- Consistent service delivery across participating practices
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- Improved turnaround times and client retention
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- Stronger billing integrity and commercial performance
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- Less manual administration through better systems and automation
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About you:

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- You are an operator who can move between strategy and execution.



You can diagnose an inefficient process, design a better model and then work with dispersed teams to make it function in practice.
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- Strong operational leadership experience in healthcare, occupational health, multi-site services
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- Demonstrated success designing, standardising and scaling operations across multiple locations
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- Commercial understanding of pricing, margins, service delivery economics and client requirements
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- Experience implementing new services, workflows or corporate clients across dispersed teams
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- Strong analytical skills and confidence using operational and financial data
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- The ability to influence clinicians, practice managers, corporate clients and senior executives
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- Excellent project management, organisation and execution capability
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- A practical, accountable style with a bias toward implementation
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- Sound judgement when distinguishing operational matters from issues requiring clinical escalation
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Experience with healthcare technology, workflow automation, practice management systems or employer health platforms would be highly regarded.

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Why join Family Doctor?

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This is a rare opportunity to build a national Occupational Health operation using an established medical-centre network rather than starting from scratch.

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You will have:

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- Direct access to the CEO and executive leadership
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- A large national practice network from which to build
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- Genuine ownership of the operating model and growth plan
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- Support from established clinical, operational, finance, technology and business-development teams
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- The opportunity to shape technology and automation around the service
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- A role with transparent commercial impact and substantial scope for expansion
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📌 Occupational Health Operations Manager (Victoria)
🏢 Family Doctor
📍 Victoria