Job Description

Love digging into customer data and finding the insight that changes what a business does next?

n

We're partnering with an established Australian retail group with a portfolio of recognised consumer brands. They're looking for a hands-on analyst to help them better understand their customers and improve targeting, engagement, retention and sales.

n

This is an ideal next step for an analyst with around three to five years' experience who wants greater commercial exposure while remaining close to the data.

n

What you'll be doing

n

Working closely with the Group Head of CRM and Customer Engagement, you'll:

n

n
- Analyse customer purchasing patterns and lifecycle behaviour
n
- Build customer segments, cohorts and targeted audiences
n
- Explore retention, churn, loyalty and cross-sell opportunities
n
- Measure CRM, email, SMS and promotional campaign performance
n
- Build and maintain Power BI dashboards and customer reporting
n
- Combine CRM, e-commerce, retail and transactional data
n
- Identify trends and turn them into practical recommendations
n
- Partner with CRM, Digital, Marketing and brand teams
n

n

What you'll bring

n

n




- Around three to five years' experience in customer analytics, CRM insights, commercial analytics or BI
n
- Practical Power BI experience, including data modelling and dashboard development
n
- Experience analysing customer, transactional or behavioural data
n
- Exposure to segmentation, lifecycle analysis, campaign measurement, retention or churn
n
- The ability to explain data clearly to non-technical stakeholders
n
- A curious, commercial and cooperative approach
n

n

Experience within retail, e-commerce, loyalty, membership or another consumer-focused business would be particularly valuable.

n

Why consider it?

n

n
- Work with customer data across multiple established brands
n
- See your analysis translated into real commercial decisions
n
- Gain exposure across CRM, digital, e-commerce and customer engagement
n
- Join a business investing in its customer analytics capability
n
- Develop your technical skills and commercial influence
n

n

Location

n

Inner South Sydney

n

Working arrangement

n

Four days in the office and one day from home

📌 Customer Analytics & CRM Analyst $130,000-$140,000 + super | Inner South Sydney | Hybrid (New South Wales)
🏢 Big Wave Digital
📍 New South Wales