Job Description

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Search suburb or city: West Melbourne, VIC, AU, 3003

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Company: Australian Red Cross Lifeblood

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- Shape the employee experience and create moments that help Lifeblood people thrive
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- Fixed-term parental leave cover until January 2028
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- Offering salary $120k - $150k base + super + salary packaging
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- Opportunity can be based at any one of our National Processing Centres + WFH
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Discover life-giving possibilities

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Lifeblood is more than just a job or a career, it's an opportunity to be part of something that matters. As an organisation, our purpose is straightforward: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

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About the role

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Our people deliver life-changing outcomes every day. Behind every donation, every patient outcome, and every service we provide is an employee experience that enables people to thrive.

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We're looking for an Employee Experience Design Lead to help shape how work feels at Lifeblood. Someone who sees challenges through a human lens, is naturally curious about what motivates people, and can turn insights into meaningful experiences that make a difference. The role focuses on leading projects that enhance employee experience, meaningful work and wellbeing, while partnering across the business to improve the moments that matter throughout the employee lifecycle.

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What you'll be doing

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- Lead employee experience initiatives that improve meaningful work, engagement and wellbeing.
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- Use human-centred design approaches to uncover employee needs and create practical, impactful solutions.
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- Partner with leaders, P&C; teams and stakeholders to identify pain points and opportunities for improvement.
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- Champion and evolve Lifeblood's Employee Experience design framework.
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- Use data and insights to measure impact and continuously improve experiences.
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- Coach and influence others to build employee experience capability across the organisation.
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Sound interesting? Here's what we're looking for:

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You might come from employee experience, service design, organisational development, wider people & culture or a related discipline. Most importantly, you'll bring:

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- People leadership skills and the passion to lead Lifeblood's EX design function
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- Proven track record designing human-centred experiences, solving real people problems and making sense of complexity to translate insights into action
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- Strong project leadership skills and the ability to drive outcomes across multiple stakeholders.
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- Comfortable navigating discovery and design processes using tools such as double diamond framework, miro and a journey map
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- Confidence facilitating workshops, conversations and co-design activities.
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- Highly relational with exceptional collaboration and communication skills, to focus on and drive impact.
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- A coaching mindset with a passion for helping others improve how they create experiences.
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- Curiosity, empathy and a genuine desire to design better experiences, making work better for people.
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- Collaborates effectively and actively participates as an extended leadership team member in People & Culture
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Benefits and Wellbeing

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We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia's menopause-friendly organisations, we celebrate diversity and support all our people.

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In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

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- Ability to purchase additional annual leave
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- Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
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- 14 weeks paid parental leave - no waiting period for either parent
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- Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone
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- Plus, many more!
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📌 Employee Experience Design Lead (Victoria)
🏢 Australian Red Cross Lifeblood
📍 Victoria