Job Description

Senior Sales Force Effectiveness & CRM Analyst

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This role sits at the centre of how the field team is measured, targeted and equipped - combining SFE analytics with ownership of the Veeva CRM data environment. You'll work closely with field managers, brand teams and an India-based analytics team, with direct visibility into strategy for a high-priority launch.

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Key responsibilities

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CRM point of contact across field sales, BI&A;, IT and support teams - licensing, troubleshooting, workflow improvements

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Own customer data exchange processes with IQVIA; resolve discrepancies against SLAs

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Maintain mapping files linking CRM structures (territories, targets, hierarchies) to reporting

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Manage targeting and incentive compensation processes

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Develop training materials and run best-practice sessions with field advocates

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Deliver ad-hoc analyses for leadership (performance tracking, QBRs, competitive intel)

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Support territory restructures, field sizing and incentive redesign

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Extract and analyse Veeva reports; maintain BI&A; SharePoint

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About you

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5+ years in sales force effectiveness, CRM analytics, or commercial/field analytics — pharma/healthcare preferred

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Solid Excel and Power BI

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Familiarity with IQVIA data products desirable

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Bachelor's degree in business, analytics, life sciences or related field

📌 Senior Sales Force Effectiveness & CRM Analyst (New South Wales)
🏢 ProClinical
📍 New South Wales