- Full time permanent – hybrid working on offer
- Competitive salary with additional salary packaging and benefits on offer
- Western suburb locations, offices located at their Paramatta and Liverpool branches
- Opportunity to lead customer growth and business outcomes for one of Australia’s largest disability service providers.

- Full time permanent – hybrid working on offer
- Market-competitive salary with additional salary packaging and benefits on offer
- Western suburb locations, offices located at their Paramatta and Liverpool branches
- Opportunity to lead customer growth and business outcomes for one of Australia’s largest disability service providers.

Drive sustainable growth. Create better customer journeys. Make a meaningful difference.
Northcott is one of Australia’s largest not-for-profit disability service organisations with close to 100 years of experience supporting people with a disability across metropolitan and regional locations throughout NSW, Queensland and the ACT.

TThey are committed to innovation, inclusion and empowering its customers with confidence, choice and opportunity. Its values of Innovative, Respectful and being Brave underpin the way it works with customers, communities and its people.

ROLE

Are you a senior growth, sales or business development leader with a solid understanding of the disability sector who knows how to turn strategy into measurable commercial outcomes?

Reporting to the General Manager of Marketing & Communications, the newly created leadership position of Senior Manager, Growth & Sales will drive customer growth and revenue outcomes by delivering integrated customer centred growth and sales functions.

With a particular focus on Housing and Customer Growth ,



you will bring together teams and functions that contribute to the customer journey — from initial enquiry and qualification through to matching, visits, offers, sign-up and move-in — creating a more connected, accountable and customer-centred growth system.

This is a highly team-oriented leadership role where you'll work across Marketing, Sales, Operations, Service Development and other corporate functions to improve pipeline performance, conversion, customer experience, occupancy and revenue.

This is a rare opportunity ideally suited to someone looking to build and broaden their experience in growth sales or business development management who combines commercial thinking with strong team management skills and are values led. You get to elevate and lead a team of professionals in a highly visible role at all levels with the prospect to demonstrate your abilities and have those recognised.

RESPONSIBILITIES

- Lead Northcott’s growth and sales strategy to deliver sustainable customer and revenue growth.
- Oversee the end-to-end customer journey from enquiry through to sign-up and move-in.
- Drive pipeline performance conversion outcomes and sales discipline across the organisation.
- Build and strengthen referral partnerships and business development opportunities.
- Collaborate with Marketing, Operations and Service Development teams to achieve growth objectives.
- Use data and insights to identify opportunities remove barriers and improve customer outcomes.




- Provide strategic reporting forecasting and recommendations to senior leaders and executives.

YOUR SKILLS & ATTRIBUTES

- Leadership experience in growth, sales, business development or a related commercial environment (aged care, disability sector highly regarded).
- A strong track record delivering measurable revenue and growth outcomes in a complex service organisation.
- Strong commercial acumen and the ability to translate data and customer insights into action.
- Experience leading cross-functional growth or sales systems within a complex environment.
- A sound understanding of CRM, customer lifecycle management, pipeline management and forecasting.
- Robust stakeholder engagement, influencing and executive communication skills.
- The ability to diagnose pipeline and conversion challenges and intervene decisively.
- Experience building professional networks, referral partnerships and new business opportunities.
- Ideally, experience within the disability, NDIS or broader social services sector, with a strong understanding of the operating environment.
- Tertiary qualifications in business, marketing, strategy or a related discipline, or equivalent experience highly regarded.

Most importantly, you'll be a confident and collaborative leader who can operate with senior authority, navigate ambiguity and influence outcomes across functions — even where you don't have direct control.

Why work for Northcott?

- Salary packaging benefits to increase your take-home pay
- 5 weeks annual leave
- Fitness Passport
- Discount and wellbeing programs
- Flexible and inclusive workplace culture
- Opportunity to influence organisational growth and strategic direction
- Work for one of Australia’s largest disability service providers

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📌 Senior Manager, Growth & Sales (Parramatta)
🏢 Cause Recruitment
📍 Parramatta