Job Description

Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.

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About the role:

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Know cars inside out? Now use that expertise in a new way.

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We're looking for an experienced automotive technician ready to take their skills beyond the workshop and into technical authorship. As an Automotive Technician - Service Information Author, you'll translate your hands‐on knowledge into clear, accurate technical content that supports and educates our dealer network. Your work will play a key role in maintaining Mazda's reputation for quality, reliability and outstanding customer service.

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This role requires a full-time, on‐site presence at our Mulgrave office, five days a week, to foster collaboration, strengthen team connections and ensure seamless support across the business.

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Key Responsibilities

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- Create and publish technical content for the Mazda Dealer Network and our external subscribers.
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- Communicate complex technical topics clearly to a range of stakeholders, such as dealers, external agents and customers, via bulletins, videos, emails, SMS, phone and online platforms.
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- Take charge of reviewing, updating and rolling out vehicle support materials such as owner's manuals and workshop manuals.
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- Contribute to the new model planning process to ensure technical information and support materials are ready to launch.
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- Develop and coordinate activities associated with vehicle recalls, special service programs and port reworks.
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- Manage local vendor component exchange programs and prepare local accessory fitting instructions and diagnostic and repair procedures.
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- Support compliance with the Motor Vehicle Service and Repair Information Sharing Scheme (MVIS) and other associated legislative requirements by managing external subscription requests and provision of information and systems.
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About You:

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You are a seasoned automotive technician with extensive vehicle knowledge and take pride in sharing this with others. With a strong technical foundation and a knack for clear, practical communication, you enjoy guiding, supporting, and empowering colleagues and dealer networks through your expertise.

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To be successful, you will have:

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- In-depth knowledge of vehicles paired with extensive experience as an automotive technician.
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- Proven experience in technical writing, vehicle support or automotive operations.
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- Strong communication skills, particularly the ability to break down complex technical information into easy‐to‐understand guidance.
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- Solid analytical and problem‐solving skills to investigate and resolve complex technical issues with precision.
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- Strong organisational skills and high attention to detail.
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- New car discounts
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- Participation in our Employee Demo Vehicle Program (discounted lease car program)
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- 17.5% annual leave loading
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- Ongoing learning and development opportunities
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- Wellness programs throughout the year (skin checks, flu vaccinations, EAP, discounts)
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- Access to weekend loan cars, uniform allowance, onsite subsidised café and additional perks
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Application and Selection Process:

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Applicants must have unrestricted and ongoing work rights in Australia.

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Mazda Australia values attitudes and behaviours that align with our organisational culture.

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Successful applicants will be subject to an online psychometric assessment, police, qualification and reference checks.

📌 Automotive Technician - Service Information Author (Victoria)
🏢 Mazda Australia
📍 Victoria