Overseeing the day-to-day operations of the accommodation and hospitality side of the business, supervising, coordinating and supporting staff across accommodation, housekeeping, guest services and other operational areas.
Key responsibilities
Supervising, coordinating and supporting staff across accommodation, housekeeping, guest services and other operational areas
Preparing staff rosters and allocating daily duties
Recruiting, training and supporting staff as required
Monitoring service standards and ensuring a positive guest experience
Handling guest enquiries, feedback and complaints
Coordinating accommodation operations, bookings and guest requirements
Monitoring stock levels and coordinating the ordering of supplies
Liaising with management, suppliers and contractors
Assisting with budgets, operational costs and general administration
Ensuring workplace procedures, health and safety requirements and company policies are followed
About you
Previous experience in accommodation or hospitality management,
or a closely related supervisory/management role - minimum 1 year
Experience in supervising and coordinating staff
Strong organisational and communication skills
Positive customer service and problem-solving abilities
The ability to work independently to manage prioritising tasks
The ability to work effectively in a remote working environment
Availability to work a flexible roster when required
We are seeking someone looking for a long-term opportunity who is able to commit to the position for at least 12-24 months.
If you have relevant hospitality management experience and are interested in working in one of Australia's most unique tourism destinations, we welcome your application.
Due to the remote location of the property, applicants with previous experience or qualifications in healthcare, nursing, first aid or another medical-related field will be highly regarded, although this is not an essential requirement of the position.
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📌 Accomodation/ hospitality manager (Douglas Shire)
🏢 Cape Reef Hotel
📍 Douglas Shire
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