Job Description

Field Service Technician (SwarmFarm Robotics)

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TRG (Tenth Revolution Group) is proud to be partnering exclusively with SwarmFarm Robotics, a pioneer in autonomous agriculture technology. We're helping them grow their team with a capable and proactive Field Service Technician who wants to be part of an innovative, high-impact organisation shaping the future of farming.

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Location: Open to candidates based anywhere across Griffith, Parkes, Condobolin, Wagga Wagga and the broader Riverina, with Griffith being the ideal location.

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Ideal background: Diesel Mechanic, Mobile Plant Mechanic, Heavy Vehicle Mechanic or Automotive Mechanic.

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PURPOSE
n As a Field Service Technician at SwarmFarm Robotics, you will be at the forefront of ensuring customer satisfaction and driving long term success with autonomous farming equipment. This is a hands on role that performs diagnostics and repair/maintenance on SwarmBot robots. It also encompasses customer engagement and liaising with the engineering team.

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SKILLS, EXPERIENCE & QUALIFICATIONS

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Experience, Education and/or Knowledge

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- Practical experience in a trade or agricultural role is required
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- A trade qualification is highly regarded
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- Proven experience in customer relationship management, preferably in agriculture
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- Demonstrated ability to diagnose, repair and document low voltage electrical faults
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Skills & Attributes

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- A passion for agricultural machinery and all things mechanical and electrical.
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- Strong problem solving, conflict resolution and organisational skills, with a high level of attention to detail.
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- Self-motivated with excellent time management skills, with flexibility to travel as required.
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- Strong communication skills and able to build rapport with farmers and staff.
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- Strong experience in Hydraulic electrical and mechanical repair.
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- Demonstrated Intermediate computer skills.
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KEY RESPONSIBILITIES

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Customer Service and Support

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- Travel to customers to diagnose, repair and maintain all systems on SwarmFarm robots.
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- Diagnose electrical, hydraulic and mechanical systems.
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- Provide "over the phone" diagnostics and first line support for hardware issues in the field.
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- Provide remote support after hours service when scheduled on call for support.
n
- Support customers with hands-on training to ensure they can confidently operate and care for their robots as required.
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- Log and manage time and jobs through our ticketing and job record system, keeping records clear and up to date.
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- Build customer relationships by assisting with commissioning and delivery of new machines to avoid delivery delays, ensuring customer satisfaction.
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- Assist with training and support to help customers succeed with our technology.
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Equipment and Professional Standards

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- Maintain vehicles, tools, and equipment in excellent condition.
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- Ensure parts are in good condition, accurately accounted for and reported onto job records.
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- Maintain professionalism and uphold SwarmFarm values when interacting with customers and partners.
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- Accurately report and document all field service activities:n n
- Time Sheets
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- Job Records
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- Customer feedback
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- Fault reports
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- Engineering change requests
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- Overall machine condition
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- Documentation of Learnings and process improvements
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n

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Other Responsibilities

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- Promote company products and services. Assist sales with information as required.
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- Assist on Field Days and lead generation.
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Field Service Technician

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TRG (Tenth Revolution Group) is proud to be partnering exclusively with SwarmFarm Robotics, a pioneer in autonomous agriculture technology. We're helping them grow their team with a capable and proactive Field Service Technician who wants to be part of an innovative, high-impact organisation shaping the future of farming.

n

Location: Open to candidates based anywhere across Griffith, Parkes, Condobolin, Wagga Wagga and the broader Riverina, with Griffith being the ideal location.

n

Ideal background: Diesel Mechanic, Mobile Plant Mechanic, Heavy Vehicle Mechanic or Automotive Mechanic.

n

PURPOSE
n As a Field Service Technician at SwarmFarm Robotics, you will be at the forefront of ensuring customer satisfaction and driving long term success with autonomous farming equipment. This is a hands on role that performs diagnostics and repair/maintenance on SwarmBot robots. It also encompasses customer engagement and liaising with the engineering team.

n

SKILLS, EXPERIENCE & QUALIFICATIONS

n

Experience, Education and/or Knowledge

n

n
- Practical experience in a trade or agricultural role is required
n
- A trade qualification is highly regarded
n
- Proven experience in customer relationship management, preferably in agriculture
n
- Demonstrated ability to diagnose, repair and document low voltage electrical faults
n





n

Skills & Attributes

n

n
- A passion for agricultural machinery and all things mechanical and electrical.
n
- Strong problem solving, conflict resolution and organisational skills, with a high level of attention to detail.
n
- Self-motivated with excellent time management skills, with flexibility to travel as required.
n
- Strong communication skills and able to build rapport with farmers and staff.
n
- Robust experience in Hydraulic electrical and mechanical repair.
n
- Demonstrated Intermediate computer skills.
n

n

KEY RESPONSIBILITIES

n

Customer Service and Support

n

n
- Travel to customers to diagnose, repair and maintain all systems on SwarmFarm robots.
n
- Diagnose electrical, hydraulic and mechanical systems.
n
- Provide "over the phone" diagnostics and first line support for hardware issues in the field.
n
- Provide remote support after hours service when scheduled on call for support.
n
- Support customers with hands-on training to ensure they can confidently operate and care for their robots as required.
n
- Log and manage time and jobs through our ticketing and job record system, keeping records clear and up to date.
n
- Build customer relationships by assisting with commissioning and delivery of new machines to avoid delivery delays, ensuring customer satisfaction.
n
- Assist with training and support to help customers succeed with our technology.
n

n

Equipment and Professional Standards

n

n
- Maintain vehicles, tools, and equipment in excellent condition.
n
- Ensure parts are in good condition, accurately accounted for and reported onto job records.
n
- Maintain professionalism and uphold SwarmFarm values when interacting with customers and partners.
n
- Accurately report and document all field service activities:n n
- Time Sheets
n
- Job Records
n
- Customer feedback
n
- Fault reports
n
- Engineering change requests
n
- Overall machine condition
n
- Documentation of Learnings and process improvements
n

n

n

Other Responsibilities

n

n
- Promote company products and services. Assist sales with information as required.
n
- Assist on Field Days and lead generation.
n

n

Why SwarmFarm?

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SwarmFarm is driven by three core values that shape its culture and way of working:

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It Matters - Meaningful work that supports farmers and drives a more sustainable agricultural future.
n Get It Done - A solutions-focused mindset and commitment to delivering quality outcomes.
n We Win Together - A highly collaborative team where success is shared across customers, partners, and colleagues.

📌 Field Service Technician (SwarmFarm Robotics) (Griffith)
🏢 Tenth Revolution Group
📍 Griffith