Job Description

Customer Service and Administration Role based in Melbourne CBD

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Casual positions | 19th of October 2026

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On the job training is provided, along withregular coaching, development, and support. Potential opportunities forprogression in a rapidly growing organisation

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Converge is a leading employee mental health and wellbeing provider(EAP), specialising in people risk management and wellbeing solutions. Weassist some of Australia's largest industries, including government, mining,retail and more. We're experts in supporting their people, building healthyworkplaces, and resolving their people issues.

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OurValues

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- Always with care
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- We are passionate
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- All with integrity
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About the Role

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We are seeking casual Customer Service Officers to join our energeticand friendly Operations team. Reporting to the Operations Manager - Client Services, you will besupporting a variety of customers across Australia requiring EAP assistance. Wepride ourselves on providing high-quality mental health services and we knowthat our customer service team is the core of our success.

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You will have a genuine passion for customer service and enjoy problemsolving and take ownership of enquiries. You willappreciate working with a variety of customers, from many industries, and havean interest in building a career in a unique customer service environmentwithin a national EAP organisation.

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Workdays: Monday – Friday

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Hours: 9:00 am to 5:00 pm

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Start Date:19th of October 2026

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Requirement to be available for 3-week,full-time training from19th of October 2026

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Must be available for a minimum of 20hours per week

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Responsibilitiesinclude

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Understanding the needs of the client orcustomer and respond to queries on a case-by-case basis

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Triaging incoming queries, intake activitiesand appointment scheduling

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Complete Administration support in theOperations team, following all prescribed guidelines and procedures

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We're looking fora motivated self-starter who can demonstrate

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Ability to work under pressure in afast-paced, flexible workplace and be able to multi-task across differentsystems

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Tech savviness, and has the desire to learnnew systems and strong administration skills

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Strong attention to detail with high levelsof attention to detail and resourcefulness

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High levels of empathy and care forcustomers, with a solutions-focused approach in handling customer queries

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Our commitment to you

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Competitive Casual pay rates

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Flexible, diverse, and challenging work

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Encouraging, friendly team environment

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Why Join Converge?

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Working at Converge means joining a diverse, talented, and caringcommunity where our people feel included, valued, and connected. We arepassionate about transforming the wellbeing of people at work,



and committed toan inclusive culture where everyone is treated with respect and can thrive. Weencourage and support applications from people of all levels of experience andabilities, ages, diverse backgrounds, and cultures, including First Nationspeople and the LGBTQIA+ community. If this sounds like theideal role for you, For more information visitwww.convergeinternational.com.au.

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Social & Welfare Services 101-1,000 employees

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We believe in caring for people, which is why we partner with thousands of organisations and support millions of employees and their families. Why? Not just because it's good for the bottom line but because it's the right thing to do.

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Care Anytime, Anywhere – that's our promise!

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We also believe in creating support programs that truly provide the care and support employees deserve. As such, we prioritise mental health & wellbeing to ensure it is an integral part of how people work every day.

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We believe in caring for people, which is why we partner with thousands of organisations and support millions of employees and their families. Why? Not just because it's good for the bottom line but because it's the right thing to do.

n

Care Anytime, Anywhere – that's our promise!

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We also believe in creating support programs that truly provide the care and support employees deserve. As such, we prioritise mental health & wellbeing to ensure it is an integral part of how people work every day.

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What can I earn as a Customer Service Representative

📌 Customer Service Officer - Casual (Victoria)
🏢 Converge International
📍 Victoria