Job Description

At Injectronics, we don't just repair automotive electronics - we reverse engineer, redesign and develop innovative solutions that extend the life of complex vehicle systems. With more than 40 years of experience, Injectronics is Australia's leading remanufacturer of automotive electronic modules, including ECUs, ABS systems, body control modules, infotainment systems and advanced lighting technologies.

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Injectronics is backed by ASX-listed Amotiv Limited, one of Australia's leading automotive aftermarket groups, giving our team the strength, stability and opportunities to grow while continuing to shape the future of an industry that keeps people and businesses moving.

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About The Opportunity

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As the Customer Service & Sales Specialist, you'll be the friendly first point of contact for our customers and support the team by ensuring enquiries are triaged appropriately and records are maintained within the systems.

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You will play a pivotal role in providing administrative and customer service support to the Sales and Service team. You will manage initial customer enquiries, capture information accurately, and coordinate with internal teams to ensure enquiries and orders are processed efficiently.

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This is an excellent opportunity for someone with automotive parts interpreting or aftermarket experience who enjoys solving problems, helping customers and working in a fast-paced team environment.

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You'll be based in our Keysborough office, working five days a week onsite with our collaborative and fun team.

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What You'll Be Doing

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You'll be responsible for:

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Responding to customer enquiries via phone, email, and in person

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Logging and managing enquiries in the customer relationship management system

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Gathering information to ensure enquiries are assessed accurately

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Triaging technical questions to the appropriate internal specialists

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Assisting with quotes, order entry, and sales administration

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Supporting communication between customers, sales teams, and production

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Tracking incoming components for repair or remanufacture

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Maintaining accurate customer records and documentation

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Supporting follow-ups on customer enquiries and quotations

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About You

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You'll thrive in this role if you have:

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Automotive parts interpreting experience or strong automotive aftermarket knowledge

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Previous experience in customer service, sales support or internal sales

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Excellent communication and relationship-building skills

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Strong organisational skills with great attention to detail

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A proactive, solutions-focused mindset

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Confidence using Microsoft Office (Pronto experience will be highly regarded)

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The ability to prioritise tasks and work effectively in a busy environment

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Be part of an established and respected automotive brand

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Backed by ASX-listed Amotiv Limited, one of Australia's leading automotive aftermarket groups

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Staff discounts and employee benefits

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On-site parking

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Supportive and collaborative team culture

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Structured learning and development opportunities

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Long-term growth opportunities across the broader Amotiv Group

📌 Sales & Customer Support Specialist (Automotive Parts Interpreter) (Victoria)
🏢 Amotiv
📍 Victoria