Job Description

Sunrise Technology Solutions is looking for a confident, commercially minded Software Sales & Customer Success Specialist to join our Melbourne team.

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This is a hybrid role combining outbound business development, product knowledge and customer success.

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During the first three months, the primary focus will be outbound prospecting. You will contact Australian businesses, introduce our software solutions, identify potential customers and arrange initial discovery conversations.

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As you develop a strong understanding of our products and services, the role will progressively expand into product demonstrations, customer onboarding, follow-ups and customer success. The objective is for you to become a key point of contact for customers from the initial conversation through to onboarding and ongoing engagement.

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What you will be doing

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Sunrise Technology Solutions is looking for a confident, commercially minded Software Sales & Customer Success Specialist to join our Melbourne team.

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This is a hybrid role combining outbound business development, product knowledge and customer success.

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During the first three months, the primary focus will be outbound prospecting. You will contact Australian businesses, introduce our software solutions, identify potential customers and arrange initial discovery conversations.

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As you develop a strong understanding of our products and services, the role will progressively expand into product demonstrations, customer onboarding, follow-ups and customer success. The objective is for you to become a key point of contact for customers from the initial conversation through to onboarding and ongoing engagement.

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What you will be doing

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- Make outbound calls to Australian businesses and decision-makers.
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- Introduce Sunrise's software products and technology solutions.
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- Identify suitable prospects and understand their business requirements.
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- Qualify opportunities and arrange discovery meetings.
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- Follow up with prospects through phone, email and LinkedIn.
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- Develop a strong understanding of our software products and services.
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- Assist with product demonstrations and customer onboarding.
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- Maintain regular communication with customers after onboarding.
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- Help customers understand and effectively use our solutions.
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- Identify customer concerns, opportunities and additional requirements.
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- Work closely with our technical team to ensure a positive customer experience.
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The first three months will be strongly focused on outbound calling and customer acquisition.

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Who we're looking for

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- Has excellent spoken English and a confident, natural telephone communication style.
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- Is comfortable speaking with Australian business owners, managers and senior decision-makers.
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- Has previous experience in B2B outbound calling, cold calling, telesales or business development.
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- Ideally has experience selling software, SaaS, IT solutions or professional services.
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- Can hold a business conversation rather than simply read from a calling script.
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- Is comfortable learning software products and explaining them clearly to customers.
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- Has the ability to build and maintain relationships after the initial sale.
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- Is self-motivated and comfortable working independently.
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- Is based in Melbourne and able to work in a hybrid arrangement.
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- Can commence within a short timeframe.
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Experience in software sales is highly desirable, but someone with solid B2B technology or professional-services sales experience will also be considered.

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About Sunrise Technology Solutions

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Sunrise Technologies Pty Ltd provides software development, cloud, AI, integration and business technology solutions to Australian organisations.

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We work with businesses to design and implement practical technology solutions, including custom software, AI-enabled platforms, cloud solutions, integrations and business applications.

📌 Software Sales & Customer Success Specialist (Victoria)
🏢 Sunrise Technologies
📍 Victoria