La Trobe Financial in Australia seeks a Customer Care Manager to lead and develop the Customer Care function, overseeing a team handling inbound inquiries and service requests. You will ensure high standards of customer service, performance metrics, and employee engagement while fostering accountability and continuous improvement.
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You will own service delivery outcomes, workforce planning, and quality standards, guiding a high-performing contact centre that supports service excellence.
📌 Customer Care Leader -- Elevate Service in Banking (Victoria)
🏢 La Trobe Financial Services Pty
📍 Victoria
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