Job Description

Charter Care Services Pty Ltd is seeking an experienced and compassionate Team Leader/Disability Support Worker to join our dedicated team in Rouse Hill, NSW. This is a part-time position that combines hands‐on disability support with team leadership responsibilities. As a Team Leader/Disability Support Worker, you will play a crucial role in delivering high‐quality care and support to people with disabilities whilst also providing guidance and mentorship to support workers within your team. This role is essential to our mission of enhancing the quality of life for individuals with disabilities through person‐centred care and support.

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Key responsibilities

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- Provide direct disability support services to participants, assisting with daily living activities, personal care, and community participation
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- Lead and supervise a team of support workers, ensuring they deliver services in accordance with Charter Care Services' standards and values
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- Monitor the performance and conduct of team members, providing constructive feedback and coaching to promote professional development
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- Coordinate scheduling, rostering and resource allocation to ensure adequate coverage and service delivery
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- Maintain detailed and accurate client records and documentation in compliance with regulatory requirements
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- Communicate effectively with participants, families, and internal stakeholders regarding support plans and outcomes
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- Identify training needs within the team and facilitate career development opportunities
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- Promote a culture of person‐centred care, respecting client dignity, autonomy and individual needs
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- Respond to incidents, complaints or concerns promptly and appropriately,



escalating as necessary
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- Contribute to continuous improvement initiatives and support service quality enhancements
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What we're looking for

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- Recognised qualification in disability support work or a related field (such as Certificate III or IV in Disability or Aged Care)
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- Demonstrated experience as a disability support worker, with a proven track record of delivering compassionate and person‐centred care
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- Current or previous experience in a supervisory or leadership role within community services or disability support
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- Strong interpersonal and communication skills with the ability to work effectively with diverse participants, families and colleagues
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- Excellent organisational and time management abilities, with the capacity to manage competing priorities
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- Knowledge of relevant legislation and standards, including the National Disability Insurance Scheme (NDIS) and Disability Services Act
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- A current NDIS Worker Screening Clearance / Blue card
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- Current First Aid and CPR certification
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- Reliable transport and valid Australian driver's licence
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- A genuine commitment to empowering people with disabilities and promoting their independence and social skills
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Non-Negotiable Experience & Capability

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- Minimum 2-5 years' experience in disability in Australia
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- Hands‐on experience with personal care, (stoma, manual handling, hoist, catheter, follow wound management or pressure care plan.)
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- Demonstrated ability to support participants safely in the community
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- Fluent in English, with excellent communication and documentation skills
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- Reliable, flexible, and compassionate
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What we offer

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- Competitive remuneration commensurate with qualifications and experience
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- Flexible part‐time hours to support work‐life balance
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- Ongoing professional development and training opportunities to advance your career
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- Supportive team environment with access to supervision and mentoring
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- Opportunities for career progression within the organisation
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- Employee assistance programme and wellbeing initiatives
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- Recognition and rewards for exceptional performance and service delivery
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- A role that makes a genuine difference in the lives of people with disabilities
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About us

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Charter Care Services Pty Ltd is a dedicated community services organisation committed to providing high‐quality, person‐centred support to people with disabilities across QLD and NSW. Our mission is to enhance independence, promote social inclusion and improve quality of life for the individuals and families we serve. We work in partnership with participants, their families, carers, and the broader community to deliver inclusive services that respect individual choice and dignity. We are passionate about our values of respect, accountability, transparency and excellence, and we foster a culture where every team member is valued and supported to deliver their best work.

📌 Team leader/Disability support worker (New South Wales)
🏢 Charter Care Services
📍 New South Wales