Job Description

Lead. Transform. Build Something Better.

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Southern Star Group (SSG) is one of Australia's leading manufacturers of windows and doors, supplying some of the country's most recognised residential builders and construction companies.

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We're looking for an experienced Service Manager to lead and transform our Victorian Service operation across Geelong and Clayton, overseeing a team of approximately 50 employees across field service, internal coordination, glazing, and parts operations.

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This is not a maintenance role. This is a genuine leadership opportunity for someone who thrives on creating structure, lifting performance, developing people, and building high‐performing teams.

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If you're the type of leader who gets satisfaction from fixing problems, improving systems, and leaving an operation stronger than you found it, we'd love to hear from you.

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Why This Role?

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This is a rare opportunity to:

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- Lead a substantial operational workforce across multiple sites
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- Shape team structure and capability
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- Drive service excellence and customer outcomes
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- Build future leaders and strengthen supervisory capability
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- Influence operational strategy and business performance
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- Work directly with a supportive General Manager who values autonomy and accountability
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- Play a key role in creating what we believe can become the industry's leading service operation
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The Opportunity

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Reporting to the General Manager - Victorian Operations, you will be responsible for the end‐to‐end leadership of our Service function, including:

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- Field service technicians and supervisors
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- Internal service scheduling and administration
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- Parts coordination and inventory readiness
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You'll focus on improving operational effectiveness, increasing productivity, strengthening safety performance, developing leaders, and delivering a high‐quality customer experience.

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What You'll Be Doing

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- Leading a team of approximately 50 employees across Victoria
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- Building a culture of accountability, safety and pride in workmanship
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- Coaching and developing supervisors and future leaders
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- Improving service delivery performance and operational efficiency
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- Driving continuous improvement initiatives across scheduling, workflow, field execution and completion processes
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- Managing labour, fleet, parts and operational costs
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- Strengthening training, capability and workforce engagement
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- Building strong relationships across Sales, Operations and Customer Service teams
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What We're Looking For

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You may come from:

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- Windows and doors
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- Residential construction
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- Building products
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- Trade services
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- Installation and maintenance operations
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- Adjacent field service industries
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Most importantly, you'll bring:

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- Strong leadership experience within trades, construction or field service environments
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- A proven ability to improve team performance and operational outcomes
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- Confidence managing attendance, conduct and performance issues fairly and effectively
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- Excellent communication and relationship‐building skills
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- A hands‐on, practical approach to problem solving
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- A robust commitment to safety leadership
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- The ability to make decisions, drive momentum and achieve results in a fast‐paced environment
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What's On Offer

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- Attractive salary package
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- Company vehicle
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- Laptop and mobile tools
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- Permanent full‐time position
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- Significant autonomy and ownership
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- Direct access to senior leadership
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- A business that is investing in its future and committed to continuous improvement
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- The opportunity to make a visible and lasting impact on one of Victoria's largest service operations in the building products sector.
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Location

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Based across Geelong or Clayton, with regular travel between both sites and field locations throughout Victoria. Driver's licence and White Card are required.

📌 Service Manager-Victoria (North Geelong)
🏢 Southern Star Group
📍 North Geelong