Job Description

At My Guardian, we are passionate about delivering high-quality, person-centred support that empowers people living with disability to live independently, safely, and with dignity in their homes and communities.

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We are growing rapidly! Because of this exciting expansion, we are looking for a dynamic, compassionate Team Leader to step into this newly created role. If you are a natural leader who loves a hands‐on approach and wants to shape a thriving team from the ground up, we want to hear from you.

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The Role

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As a SIL Team Leader, you will bridge the gap between high-level compliance and heart‐led, frontline care. You'll oversee day‐to‐day operations across our SIL environments, ensuring our clients thrive and our support staff feel mentored and inspired.

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Key Responsibilities:

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- Lead & Mentor: Coach, mentor, and inspire frontline support staff to drive high performance and accountability.
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- Elevate Client Care: Oversee daily operations, developing and reviewing person-centred support plans that truly align with client goals.
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- Hands‐on Support: Deliver high-quality personal care, domestic assistance, and social support alongside your team when needed.
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- Master the Operations: Manage rosters, leave coverage, and recruitment needs in lockstep with our HR and Scheduling teams.
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- Advocate & Connect: Guide clients through NDIS planning and reviews, while building rock‐solid relationships with families and allied health professionals.
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- Safety & Compliance: Ensure all homes are secure, welcoming, and 100% compliant with NDIS practice standards and incident reporting.
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Who You Are

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You are energetic, resilient, and possess a genuine passion for making a difference. You know how to balance empathy with strong organizational skills in a fast‐paced environment.

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What you'll bring to the table:

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- Proven leadership experience within the disability, community, or SIL sector.
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- A deep understanding of person-centred care, NDIS frameworks, and compliance.
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- Willingness to jump into flexible working arrangements, including on‐call support, evenings, and weekends when the team needs you.
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- Exceptional communication skills and the ability to manage incidents and behaviours of concern calmly and effectively.
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- Cert III or IV in Disability, Individual Support, Community Services, or a related field. (desirable)
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- A valid NSW Driver's Licence and the confidence to drive company vehicles.
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Please take note that only shortlisted candidates will be contacted.

📌 SIL Team Leader (New South Wales)
🏢 My Guardian - Aged & Disability Care
📍 New South Wales