Job Description

Mine Safety & Compliance QLD (MSCQLD) is a locally owned and operated North Queensland business providing professional safety, compliance and workplace service solutions to businesses across the region.

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Due to continued growth, we are looking for a friendly, reliable and customer-focused Service Technician to join our growing team.

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This is a hands-on, mobile service role where you will visit customer workplaces in a fully equipped company vehicle to service, audit, maintain and replenish a wide range of workplace safety and compliance equipment.

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Our services include:

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- Spill kits
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- Safety showers and eyewash stations
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- AEDs
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- Dangerous goods cabinets
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- Safety equipment and other workplace compliance products
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No previous experience in these specific service areas is required. Full training will be provided.

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You will be trained directly by the business owners across our different service models, giving you the opportunity to develop a broad range of practical, technical and customer service skills as the business continues to grow.

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The Role

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As a Service Technician, you will be responsible for visiting customer sites and completing scheduled servicing, inspections and replenishment of workplace safety equipment.

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Your responsibilities will include:

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- Servicing, auditing, repairing and replenishing workplace safety equipment
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- Inspecting equipment condition, contents and expiry dates
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- Replacing used, damaged or expired products
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- Carrying out basic repairs and maintenance where required
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- Completing digital service reports and maintaining accurate service records
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- Taking photos and recording service information at customer sites
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- Completing invoices, stock records and other required documentation
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- Managing your daily run sheet and scheduled customer visits
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- Maintaining appropriate stock levels in your service vehicle
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- Keeping your service vehicle clean, organised and fully stocked
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- Identifying additional customer requirements and communicating opportunities to the MSCQLD team
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- Building and maintaining positive relationships with customers and site personnel
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- Travelling to customer sites across Townsville and surrounding North Queensland areas
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- Following MSCQLD and customer workplace health and safety requirements
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- Representing MSCQLD professionally at every customer visit
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Required Skills & Experience

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We are looking for someone who is reliable, practical, organized and enjoys working with people.

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You don't need to have experience in every area of our business. We provide full training, but the following skills and experience will be highly regarded:

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- Background in customer service, field service, sales support, retail, safety products, trades, maintenance or a similar role
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- Good communication skills and a friendly, professional manner when dealing with customers and site personnel
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- Strong organisational and time-management skills, with the ability to manage a daily run sheet or service schedule
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- Comfortable working independently and taking responsibility for completing scheduled work
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- Good attention to detail and a commitment to accuracy
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- Basic computer, smartphone or tablet skills
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- Ability to complete service reports, invoices, stock records and other documentation accurately
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- Comfortable managing, organising, lifting and carrying physical stock and service equipment as required
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- Willingness to travel across Townsville and surrounding North Queensland
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- Ability to follow workplace safety procedures and customer site requirements
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- A practical, problem-solving approach
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- Professional presentation and pride in the quality of your work
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- Reliable and punctual
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- Willingness to learn and develop new skills
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Experience That Would Be an Advantage

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Experience in any of the following areas would be beneficial but is not essential:

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- Workplace health and safety
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- First aid or safety equipment
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- Spill response or environmental products
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- Field servicing or equipment maintenance
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- Trade or mechanical work
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- Inventory or stock management
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- Customer account management
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- Sales or identifying additional customer requirements
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We are more interested in the right attitude, reliability and willingness to learn than having specific industry experience. Full training will be provided across all MSCQLD service areas.

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What Success Looks Like

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In this role, success means becoming someone our customers can rely on.

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You'll be expected to:

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- Arrive at customer sites on time and ready to work
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- Complete services thoroughly, safely and accurately
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- Keep accurate records of work completed
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- Maintain stock levels and keep your service vehicle organised
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- Communicate professionally with customers and site personnel
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- Identify issues and communicate them to the MSCQLD team
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- Take pride in the quality and presentation of your work
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- Build positive, long-term customer relationships
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- Continue learning as you are trained across additional MSCQLD service areas
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- Represent MSCQLD professionally and safely at every customer visit
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As you gain experience, the role can develop into additional service areas and greater responsibility within the business.

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Site & Safety Requirements

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Our technicians regularly attend mining, industrial, commercial, council, transport and other controlled workplace environments.

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You will be required to comply with customer site requirements, including:

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- Site inductions
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- Personal protective equipment requirements
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- Drug and alcohol policies where applicable
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- Customer-specific safety procedures
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- Vehicle and site access requirements
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- Respiratory protection requirements where applicable
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MSCQLD operates a smoke-free workplace. Smoking and vaping are not permitted in MSCQLD workplaces, company vehicles or other areas where smoking or vaping is prohibited by the customer or site requirements.

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Some customer sites require personnel to be clean-shaven to allow respiratory protective equipment to be correctly fitted.

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Applicants must be willing and able to meet this requirement where applicable.

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What We Provide

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- 38 ordinary hours per week
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- Fully equipped company service vehicle
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- Company uniform
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- All required service equipment and tools
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- Full hands‐on training across all MSCQLD service areas
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- Training and support directly from the business owners
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- A varied role across multiple industries and workplaces
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- A supportive, locally owned team
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- The opportunity to grow with a rapidly developing North Queensland business
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Who This Role Could Suit

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- An experienced service technician looking for a change
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- A tradesperson wanting to move into a different industry
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- A warehouse or inventory worker looking for a field-based role
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- Someone with strong customer service experience
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- A delivery driver looking for a more varied role
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- Someone with retail or sales support experience
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- A person returning to the workforce who wants a practical role
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- Someone early in their career looking for training and development
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- Anyone with a strong work ethic who enjoys practical work and dealing with customers
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You don't need to know everything on day one. We will teach you.

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We are looking for someone who is willing to learn, takes pride in their work, looks after customers and wants to be part of a growing local business.

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About MSCQLD

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Mine Safety & Compliance QLD (MSCQLD) is a locally owned and operated North Queensland business providing professional safety and compliance services to businesses across the region.

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We work with customers across mining, manufacturing, transport, councils, aviation, marine, construction and other industries.

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Our business is built around providing reliable service and making it easier for our customers to manage their workplace safety and compliance requirements.

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As MSCQLD continues to grow, we are expanding the range of services we provide to our customers. This creates opportunities for our team members to develop recent skills, take on additional service models and grow with the business.

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We look after our customers and our people, and we provide the training and support required to help our team succeed.

📌 Service Technician (Townsville)
🏢 MINE SAFETYMPLIANCE QLD
📍 Townsville