Advantage Industries is an Australian family‐owned manufacturer supplying steel staircases and balustrades to builders and construction companies across Australia.
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We are a growing, rapid‐moving business and are looking for an energetic Sales / Account Manager to join our team.
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This isn't a role for someone who wants to sit back and wait for work to come to them.
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We're looking for someone who enjoys talking to customers, getting things done, improving the way things work and helping the wider team wherever required.
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About the role
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You'll work closely with our sales and operations team, helping manage customers from initial enquiry and quotation through to order and delivery.
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A big part of the role is proactive customer contact. You'll be comfortable picking up the phone, following up quotes, making outbound calls and building relationships with customers.
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Your responsibilities will include:
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- Answering incoming calls and assisting customers with enquiries
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- Preparing and sending customer quotes
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- Following up outstanding quotes by phone and email
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- Making outbound calls to existing and prospective customers
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- Keeping opportunities, activities and customer information up to date in our CRM
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- Responding to customer emails quickly and professionally
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- Helping customers with product, order and delivery enquiries
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- Supporting the sales team with day‐to‐day administration
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- Following up leads and sales opportunities
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- Helping improve our sales and administration systems
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- Creating new processes and systems where you see a better way of doing something
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- Assisting with other areas of the business when required
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- Occasionally travelling with the sales team or visiting customers
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About you
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We're looking for someone who is energetic, switched‐on and proactive.
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You don't need to know everything on day one, but you do need to be keen to learn and willing to have a go.
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You'll ideally be someone who:
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- Is confident and keen to pick up the phone
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- Enjoys talking with customers and building relationships
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- Is comfortable making outbound and quote follow‐up calls
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- Works quickly while maintaining good attention to detail
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- Is organised and follows things through to completion
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- Is confident using computers, CRM systems and Microsoft Office
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- Looks for ways to make systems and processes better
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- Is happy working in a small business where everyone helps each other
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- Is flexible and willing to take on different responsibilities when required
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- Has a positive, can‐do attitude
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- Is comfortable occasionally getting out of the office and visiting customers
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Experience in the building, construction, manufacturing or trade supply industry would be highly regarded.
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Experience with Pipedrive CRM would also be an advantage, but isn't essential.
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What we offer
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- Gain Share Bonuses - paid Quarterly
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- Full‐time role, 8:00am - 5:00pm
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- A varied role where you won't be doing the same thing every day
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- Opportunity to learn about sales, manufacturing and the construction industry
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- Direct involvement in improving the way our business operates
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- A growing Australian family‐owned business
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- Supportive, practical team environment
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- Opportunity for the role to grow as the business grows
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The person we're looking for
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More than anything, we're looking for the right attitude and personality.
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If you're proactive, enjoy speaking with people, like getting things done and aren't afraid to pick up the phone and chase an opportunity, we'd like to hear from you.