Every day at Gumbuya World, families create memories they'll treasure forever. We're looking for a passionate Membership & Loyalty Specialist to help turn those first-time visits into annual traditions.
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You'll drive membership growth, renewals and guest engagement through exciting campaigns, member experiences and data-driven insights that keep guests coming back for more adventure.
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What You'll Do
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- Grow membership and annual pass sales
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- Drive renewals, retention and member engagement
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- Create exciting campaigns, offers and member communications
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- Deliver exclusive member events and experiences
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- Analyse guest behaviour and identify growth opportunities
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- Manage loyalty reporting, CRM data and member insights
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- Work closely with Marketing and Guest Services to enhance the member experience
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- Source potential partners for membership offers
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About You
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- Experience in memberships, loyalty, CRM, guest services or marketing
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- Passionate about creating exceptional customer experiences
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- Solid communication and relationship-building skills
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- Organised, proactive and commercially minded
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- Comfortable using data to drive results
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Why Gumbuya World?
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- Victoria's largest adventure destination
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- Be part of a growing membership program
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- Career development opportunities
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- Team events, celebrations and staff perks
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- Help families create memories that last a lifetime
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📌 Membership & Loyalty Specialist (Victoria)
🏢 Gumbuya World
📍 Victoria
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