Job Description

Why Join EML

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An Award-Winning Celebratory Culture That Recognises You

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EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

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Flexibility That Supports Your Life

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After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

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- Monthly rostered days off, or
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- A 9-day fortnight
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Grow With a Specialist Organisation

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Because personal injury is the only thing we do, EML offers one of the most stable and future‐focused careers in the industry. Our deep expertise, purpose‐driven work and development pathways help you build a long‐term career in a field where your skills will always be in demand. EML's investment in AI‐powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

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Make a real difference in people's lives with EML

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As part of our diverse team based in Melbourne, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

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As an Impairment Benefits Specialist, you'll be responsible for proactively managing, assessing, and determining impairment benefit claims. You'll navigate the requirements of the Accident Compensation Act 1985, the Workplace Injury Rehabilitation and Compensation Act 2013, and WorkSafe guidelines, including the Online Claims Manual.

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You'll also manage disputes related to impairment advantages and ensure all actions are completed within legislative, policy, and performance timeframes. This role calls for strong attention to detail, confident decision-making, and a focus on achieving fair and timely outcomes for injured workers.

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This will be a full time, 12 month contract position based in the Melbourne office, with flexibility to work from home up to 2 days per week.

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Your Responsibilities

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- Engage with all stakeholders to effectively manage an impairment benefit claim from end to end, including completing liability assessments, attending and participating in ACCS (where required), draft medical panel submissions, Independent Impairment Assessor consultation/report requests and entitlement to impairment benefit calculation and determinations, review responses and process payments for any impairment benefits given.
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- Ensure IB claims are managed in accordance with legislation, guideline, protocols and in accordance with WorkSafe scheme objectives.
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- Maintain internal relationships and demonstrate teamwork and commitment to solving operational challenges within and across teams.
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About You

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- Experience in workers compensation/personal injury claims management is mandatory.
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- Accreditation through WorkSafe AMA guide training
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- Sound experience in impairment benefit management, assessment and determination
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- Experience with Victorian workers compensation disputation and litigation processes
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- Full understanding of the Accident Compensation Act 1985 (AC Act) and Workplace Injury Rehabilitation and Compensation Act 2013 (WIRC Act)
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- Comprehensive knowledge of the American Medical Association's Guides to the Evaluation of Permanent Impairment, fourth edition (AMA4) and any subsequent editions as required and its applicability/modification to impairment benefits claims based on Victorian worker compensation legislation
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Why You'll Love Being Part of EML

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- Hybrid work options for better balance.
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- Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
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- Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
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- Corporate wellbeing program, including gym and health insurance discounts.
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- Comprehensive learning and development tailored to help you grow.
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- More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
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- Company-wide celebration events that keep us connected.
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- Annual incentive scheme + regular salary reviews.
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Ready to Make an Impact?

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If you're looking for a purposeful, people‐focused career with stability, balance and a culture that celebrates you we would love to hear from you.

📌 Impairment Benefits Specialist (Victoria)
🏢 EML Group
📍 Victoria