The Receptionist / Sales Cadet is responsible for providing a welcoming and professional first point of contact for Harcourts Cowes, while supporting the residential sales team with day-to-day administration, customer service and sales activities. This is an entry-level opportunity for a motivated person seeking to develop a career in residential real estate. The successful candidate will gain practical experience across reception, office administration, property marketing, database management and sales support, while developing a strong understanding of the Phillip Island property market.
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Key responsibilities
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- Greet clients, buyers, vendors and visitors in a professional and friendly manner
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- Answer and respond to general enquiries and monitor and respond to office emails and online enquiries as directed
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- Provide information about listed properties, inspections and general agency services
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- Maintain a clean, organised and welcoming reception and office environment
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- Manage incoming and outgoing correspondence, deliveries and office supplies
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- Record messages accurately and ensure enquiries are passed to the appropriate team member
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- Assist sales agents with day-to-day administrative tasks and follow-up
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- Update databases and customer records accurately
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- Assist with booking and coordinating appointments, inspections and meetings
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- Prepare open-for-inspection materials and property information
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About you
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- Excellent communication and customer service skills
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- Professional presentation and a friendly, approachable manner
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- Solid organisational skills and attention to detail
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- Ability to manage multiple tasks and prioritise effectively
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- Basic computer literacy and confidence learning new software systems
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- Ability to work both independently and as part of a team
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- Reliable, punctual and willing to learn
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- Current driver's licence and reliable transport, or the ability to travel to properties and inspections as required
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- An interest in residential real estate and the local Phillip Island property market (desirable)
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- Experience with real estate software, CRM systems or Microsoft Office (desirable)
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