Job Description

Our client is seeking an experienced Customer Service Coordinator to join their Yatala team on a permanent full-time basis.

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This is an excellent opportunity for a customer-focused professional with strong coordination and administration skills to join an established business within the manufacturing, construction or HVAC sector.

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The Role

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The successful candidate will coordinate customer orders and projects from purchase order through to completion, ensuring customers and internal teams are kept informed throughout the process.

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Key responsibilities include:

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- Managing projects and orders from purchase order through to completion
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- Coordinating production and delivery schedules
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- Entering and maintaining accurate order information
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- Monitoring project costs and reconciling against quotes and purchase orders
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- Managing variations and additional purchase orders
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- Responding to customer enquiries via phone, email and in person
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- Preparing smaller quotes in line with pricing structures
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- Building robust relationships with customers and internal stakeholders
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- Liaising with Production, Sales and Finance to ensure smooth project delivery
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- Supporting reporting and process improvement initiatives
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About You

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The ideal candidate will have:

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- 3+ years' experience in customer service, project coordination or order management
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- Experience within manufacturing, construction, HVAC or a similar industry
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- Understanding of quoting and cost monitoring
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- Experience using ERP or order management systems
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- Excellent communication and organisational skills
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- Strong attention to detail and ability to manage competing priorities
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- A professional, positive and customer-focused approach
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- Strong relationship-building and problem-solving skills
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The Opportunity

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This is a permanent full-time position with an established organisation offering the opportunity to develop your career in a supportive and professional environment.

📌 Customer Service Coordinator (City of Gold Coast)
🏢 Excel Recruitment
📍 City of Gold Coast