Job Description

Chandler Macleod is recruiting on behalf of our client for multiple Participant Support Officer opportunities across regional and metropolitan NSW. These are long-term labour hire positions offering stability, meaningful work, and the opportunity to provide frontline customer service support within a government environment.

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As a Participant Support Officer, you will be the first point of contact for customers and stakeholders, delivering high-quality service through face-to-face interactions, phone calls, and email correspondence. This is a customer-focused role requiring strong communication skills, empathy, and the ability to manage a variety of enquiries in a quick-paced environment.

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About the Role

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- Deliver exceptional customer service across multiple communication channels
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- Respond to and resolve enquiries or refer matters to the appropriate team
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- Manage participant and stakeholder interactions professionally and efficiently
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- Undertake administrative and operational support activities
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- Monitor and manage shared inboxes and customer requests
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- Conduct outbound calls and follow-up activities
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- Assist with research, reporting, and project support tasks
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- Work collaboratively within a team environment to achieve service outcomes
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- Contribute to process improvements and continuous service delivery enhancements
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Key Criteria To be successful in this role, you will demonstrate:

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- Previous experience in customer service, service delivery, administration, or a similar customer-facing role
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- Excellent written and verbal communication skills
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- Strong interpersonal skills and the ability to build positive relationships
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- Empathy and professionalism when handling sensitive or challenging situations
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- Sound problem-solving and decision-making abilities
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- Strong organisational skills with the ability to manage competing priorities
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- High attention to detail and commitment to accuracy
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- Ability to adapt to changing priorities and work effectively in a dynamic environment
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- A collaborative approach and willingness to contribute to a positive team culture
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What's Required

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- Ability to attend the office full-time for the initial 12-week training and onboarding period
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- Capacity to work onsite in the nominated location
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- Australian Citizenship
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- Ability to obtain and maintain any required clearances or checks
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Available Locations:

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- Bega
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- Coffs Harbour
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- Katoomba
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- Windsor
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- Parramatta
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- Penrith
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- Tamworth
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- Tweed Heads
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- Wollongong
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If you're passionate about helping customers, enjoy working in a supportive team environment, and are looking for a long-term opportunity with a government client, we encourage you to apply today.

📌 Business Support Officer (Katoomba)
🏢 Chandler Macleod Group
📍 Katoomba