Job Description

The Medical Receptionist is responsible for providing professional, friendly and productive front-of-house and administrative support to patients, doctors, nurses and the wider clinical team. The role requires a high level of confidentiality, organisation and attention to detail within a busy medical practice.

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Medical Receptionist

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Position Overview

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The Medical Receptionist is responsible for providing professional, friendly and efficient front-of-house and administrative support to patients, doctors, nurses and the wider clinical team. The role requires a high level of confidentiality, organisation and attention to detail within a busy medical practice.

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Key Responsibilities

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- Greet patients and provide professional and welcoming customer service.
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- Answer and manage incoming telephone calls and enquiries.
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- Schedule, reschedule and manage patient appointments accurately.
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- Manage patient check-in and check-out processes.
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- Process payments, Medicare claims and other billing requirements.
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- Maintain accurate and up-to-date patient information.
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- Process referrals, correspondence, forms and medical documentation.
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- Manage incoming and outgoing correspondence, including electronic communications.
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- Liaise professionally with doctors, nurses, allied health professionals and external providers.
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- Maintain patient confidentiality and comply with privacy requirements.
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- Assist with scanning,



filing and uploading medical documentation.
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- Monitor and maintain reception and waiting areas to ensure they are clean and presentable.
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- Assist with general administrative duties and clinic operations as required.
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- Follow clinic policies, procedures and workplace health and safety requirements.
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- Provide support to the Practice Manager and clinical team as required.
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Essential Skills and Experience

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- Previous medical reception or healthcare administration experience preferred.
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- Excellent communication and interpersonal skills.
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- Strong computer and administrative skills.
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- High level of accuracy and attention to detail.
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- Ability to maintain confidentiality and handle sensitive information appropriately.
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- Ability to work calmly and professionally in a busy environment.
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- Strong organisational and time-management skills.
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- Ability to work effectively both independently and as part of a team.
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- Professional and compassionate approach to patient care.
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Personal Attributes

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The successful applicant will be:

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- Friendly, approachable and patient-focused.
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- Reliable and punctual.
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- Professional and well presented.
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- Organised and able to prioritise competing tasks.
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- Adaptable and willing to learn new systems and processes.
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- A positive team member who contributes to a supportive workplace culture.
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📌 Medical Receptionist (Chinchilla)
🏢 Chinchilla Medical Practice
📍 Chinchilla